Lui’s Cake
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I have actually never been to this shop so cannot describe the place or what kind of stuff they have here besides pastries. I did however enjoy their...
I have actually never been to this shop so cannot describe the place or what kind of stuff they have here besides pastries. I did however enjoy their..
Lui’s Cake sold the cake I had already paid and reserved to other customer and replaced one of my reserved items without informing me. The clerk only offered solution of refunding or replacement, without any compensation. When I later communicated with them, they offered me a custard tart worth just over 1 euro as compensation (despite me having spent over 100 euros in total and it took nearly three hours to get to the store). On social media, the store even responded by saying they would sell reserved items as regular stock. And there are other customers also suffered similar experience as me. It’s not the first time they tear the contract.They seem completely unaware of their mistakes and show no sense of contractual obligation. Service: Takeaway Meal type: Other Price per person: €20–30 Food: 1 Service: 1 Atmosphere: 1

