Taco Bell - MORROW

I'm not a frequent visitor to this location since it's about 30 minutes away, but every time I've been here, I've had a great experience. The staff is hardworki... read more I'm not a frequent visitor to this location since it's about 30 minutes away, but every time I've been here, I've had a great experience. The staff is hardworking and does their best to serve the food quickly. I usually dine in, and my meals are always fresh and hot. Thank you all for your excellent service! Whenever I'm in Morrow, this is the place I prefer to visit.

If I could rate this experience with zero stars, I would. My issue isn't with Taco Bell itself, but rather with the older lady working the drive-thru window aro... read more If I could rate this experience with zero stars, I would. My issue isn't with Taco Bell itself, but rather with the older lady working the drive-thru window around 8:30 PM on Sunday, November 6, 2022. I had two DoorDash orders to pick up, and Taco Bell was out of the mild sauce that one of my customers requested. Instead of giving me time to reach out to my customer for a substitute, she rudely rushed us along and abruptly closed her window, gesturing for us to leave with her hands. Her behavior was extremely disrespectful. While I generally show respect to elders, I believe that this woman is not suited for a customer service role. Her unprofessional conduct reflects poorly on the company, as you never know who she may encounter, and her rude demeanor can tarnish the overall reputation of Taco Bell.

I waited in a long line on a 30min lunch to get to the window to be asked what was order? After I just gave it to you, then to be told we?re not taking card onl... read more I waited in a long line on a 30min lunch to get to the window to be asked what was order? After I just gave it to you, then to be told we?re not taking card only cash..which I asked the cashier why didn?t you tell me before I ordered or waited in line to only to get turned around with no lunch for my lunch break! Poor customer service, and long lines equals you need to closed!!!

I am giving this restaurant one star mainly for the customer service; without that, I would have rated it two stars. The soft taco was overloaded with vegetable... read more I am giving this restaurant one star mainly for the customer service; without that, I would have rated it two stars. The soft taco was overloaded with vegetables and had very little meat. The meat also had an odd texture, making me wonder if they’ve changed their recipe or supplier—it looked almost like dog food. The Mexican pizza I had looked different from the last time I visited just a week ago; the shell was much darker than I remembered. I’m not sure if they have different people making it each time. Additionally, I pay attention to health scores. They displayed a paper in the window showing a score of 100 and an A, but no details were filled in. This raises some ethical concerns for me. I visited on September 22, 2022, around noon and again on September 16, 2022, at 7 PM.

I went to the drive-thru tonight and after placing my order, I was told to stop at the first window. When I arrived, the employee, who I think was named Regina,... read more I went to the drive-thru tonight and after placing my order, I was told to stop at the first window. When I arrived, the employee, who I think was named Regina, spoke to me in an unfriendly manner, saying, "I told you to stop before the first window." I apologized, and she responded sharply, "Don't say that; I hate when people say I'm sorry." She seemed to be an older African American woman. Unfortunately, I don’t intend to return to this location. There’s usually a long wait, and the food is consistently below average.