Steak 'n Shake - MORROW

#12 - Fast Food - MORROW, Burgers, Diners

Steak 'n Shake

Steak 'n Shake
3.1 / 5 (1753 reviews)

Description

Recent reviews for a specific restaurant have expressed mixed opinions. Some customers complain about long wait times, rude employees, and issues with orders not being ready even after pre-ordering. However, others have praised the quality of the food, especially the $4 menu items, calling it their new favorite fast food restaurant. Despite some negative experiences, many have appreciated the friendly customer service and fresh, real ingredients used in the food. Overall, opinions seem to vary based on individual experiences with the restaurant.

Last update: 28.06.2026 from: Willard

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★ 3.1 / 5 from 1753 reviews
willard29
11.07.2025

Called said dining room open till 10:30got there at 10:05 doors locked. Went to drive thru ask lady said it closed At 10:00 I said I had just called and you said open dinning till 10:30. Then ask to order milk shakes and they said machine was broken.Sorry service and they are lairs. Please address this problem I don?t think the machine was broken they just didn?t want toclean it up. Sorry service.

nkeebler-student46
11.07.2025

They may call it Fast Food you won't get food fast it is Always so worth the wait!! Cooked fresh to order everytime no one compares to the steak burger and hand dipped milkshake. My favorite ??

kyundt-teacher186
11.07.2025

Seen a lot of elderly people leaving because of the self ordering and no employee would help them..I don't blame them. I will not be back.. the food was just okay..it wasn't like they were too busy.. the older people talk and they will not comeback..then they will shut down the store..

bettye-bruen
11.07.2025

The restaurant is almost completely self serve. I walked in and there were three staff members just talking at the front. You have to order form the kiosk or an app now. The app is awful and the survey codes on the receipts do not work to leave negativefeedback. It takes forever to get your food because the staff just stands around talking, while many people are waiting. I heardone of the staff members say that the restaurant was dirtiest place to work and they kept cursing. There a was a person sittingat the table next to me and the staff kept coming out and talking to this lady instead of working. The lady was not a customershe was their friend who was hanging out. This is a hangout spot for the staff and they do not care about customer's, also theapp doe s not let you redeem rewards and is super difficult to use!!!!!!!!!!! PLEASE SAVE YOUR TIME AND MONEY AND GO SOMEWHEREELSE!!!!!

bettye-bruen
11.07.2025

Wish I could give negative stars. Everything about this establishment was disgusting. Bathroom looked like it hadn?t been cleaned in years, food was flavorless and not at all fresh, trash everywhere, employees are rude and just stand around. Healthdepartment needs to shut this down.

FAQ

You can use the WLAN of the restaurant free of charge.

You can also pay for your dishes with various credit cards.

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