Jack's - Montgomery

Ordered 30 tenders, 2 causes apple pies and coke. No wait time. Very clean and staff was very kind. Had everything I ordered in the bag. Tenders were fresh and... read more Ordered 30 tenders, 2 causes apple pies and coke. No wait time. Very clean and staff was very kind. Had everything I ordered in the bag. Tenders were fresh and hot.

Went through drive through and ordered and paid for 3 piece chicken dinner. When I opened box there was only 2 pieces of chitin there. I tried calling several t... read more Went through drive through and ordered and paid for 3 piece chicken dinner. When I opened box there was only 2 pieces of chitin there. I tried calling several times but no answer and then phone went dead.

I went to this Jack's on taylor road in Montgomery, for lunch today the service was terrible (I asked for a big Jack's cheeseburger with no mustard,onion,and pi... read more I went to this Jack's on taylor road in Montgomery, for lunch today the service was terrible (I asked for a big Jack's cheeseburger with no mustard,onion,and pickle) and they put everything on it except the cheese, and the lady at the drive thur was on her phone the whole time with an attuned. It's near my job but I will not be going back again.

Great ice cream, shakesFried chicken and potatoes awesome too! read more Great ice cream, shakesFried chicken and potatoes awesome too!

Worst customer service ever! I ordered some combos online and saw my total was $15 more after checkout than what was shown before payment so I called the number... read more Worst customer service ever! I ordered some combos online and saw my total was $15 more after checkout than what was shown before payment so I called the number on the order confirmation to cancel immediately. No answer so I went to the store with the plan to cancel the online order and place it in the store for correct pricing. There was about a 15 minute wait before a cashier was free and she tells me she can 't do anything about online orders. I need to call the number online. When I told her the receipt gave their store number for cancellation she then says I placed the order wrong and instead of ordering meals or combos I ordered each item individually and thats the tax for online so that 's the price. Who orders individual items to make up a combo when all you have to do is press the picture on the combo you want that includes all the items? Worst still....what company charges $20 tax on a $30 order? In the end she tells me I can 't even have the food if I plan to request the money back that I was overcharged and she refuses to give me a number for the office or whoever can fix it and tells me to find the number online. I literally had to call the police for her to refund my money. I 've never done that in my whole life and I apologized to the police for having to waste their time on something so petty but I was sure if I left the store without a refund or food I was just going to be out of $50. Ridiculous! Update: I did reach out to Jack 's at the recommended tellittojacks and there was not even an auto reply to my message.