Red Lobster - Monroeville

All I can say is red lobster count yall days ….yall are going down …..the food just don’t hit the same …

I took my 13 year old son to his favorite dinner tonight Endless Shrimp(at Monroeville PA), and bought movie tickets for after dinner. We didn’t think about making a reservation. We got there at 7:05 pm and were told the waiting time was about 35 45 minutes. Although we weren’t happy with that, we accepted it since it was a Friday night and didn’t want to drive around in the rain. After 45 minutes, we were the last waiting group to be seated (some people left while waiting). We saw a few empty tables around when we were led to our table, and another group came in after us and was taken to their table directly, without further waiting. My son started to have a headache while we were waiting. I thought he was hungry and tired, so I still ordered Endless Shrimp for both of us. Our waiter, Adam, let each of us pick 3 different types of shrimp. My son complained that his headache was getting worse and lost his appetite, feeling like throwing up after eating one of his 3 types of shrimp. He stopped eating and was just using his iced water glass to cool down his forehead. I asked our waiter, Adam, if it was too late to switch my son’s meal from the $25 Endless Shrimp to $20 for 3 types of shrimp. If not, no big deal. He said he would talk to his manager and see what he could do. At that point, I had already canceled our movie ticket order. I ordered another 3 types of shrimp for my Endless shrimp meal but couldn’t enjoy them since my son wasn’t feeling well. He ended up only touching less than 1/3 of his food. I finished my meal, and Adam brought us one container. He said, 'Sorry, I can’t switch it to $20 for 3 for your son. But what I can do is, I am not allowed to bring you any container. But I bought you one. ' Wow! What a cold statement! A couple of minutes later, he brought a container PLUS a bag to the table next to us, who also ordered endless shrimp for their meals. What made me mad was not that he couldn’t switch my son’s meal – we did make our commitment and it is what it is. I was mad because he said he wasn’t allowed to bring us any containers, which I know it wasn’t true at all! We went to have Endless Shrimp at Red Lobster in the Monroeville location and in the Greensburg location multiple times, and every time, different servers would bring us multiple containers at the end without us asking for it. And we paid the full price for my son’s meal without ordering ENDLESS; he only ate 1/3 of his first batch! He couldn’t eat more because he was sick! We are entitled to pack his first batch of food that we paid for and didn’t order any extra! And for all the times we did order extra, no questions were ever asked, and those nice servers brought us containers! Not to mention, Adam did bring a container plus a bag to the next table, who also ordered endless shrimp! Double standard? Not being considerate for a sick child? Pretended to be helpful but actually provided us less help? I don’t know. Very disappointed!

I highly recommend this place ?. Great customer service. The food was delicious and the waitress the manager was amazing.

What a joke this place is. They don’t let you choose your sides. Give you the wrong food and then try to say you don’t know what you are talking about even if u are a certified chef. Just plain care nothing for their customers. I’m leaving here and going to get something to eat cause they ruined my birthday. Hope they r the next to go.

I worked for red lobster for a decade. Best one I've been to. Clean. Fast. Hot food. Good service. And managers always visible directing. Good location. Prices are yikes but they don't have control over that.