Subway - Mobile

The customerservice was fine. My problem is when I was charged for a Sub that was supposed to be free. I ordered it on the app,buy 2 get I for free but the app... read more The customerservice was fine. My problem is when I was charged for a Sub that was supposed to be free. I ordered it on the app,buy 2 get I for free but the app charged me for all 3. I was told to come in and get the refund or another sandwich. Did Imention they Called me? I went to the store three time before I had the chance to speak to anyone because they were still closed@ 10a.m. Maybe they are short staff but this simple fix hasn't been simple. Yes, I'm still waiting for a refund.I had thereceipt Showing what happened but I was sent away.

This Subway location was both my first and last visit. The staff member, an Indian woman, was rude when I asked for extra lettuce and other ingredients, especia... read more This Subway location was both my first and last visit. The staff member, an Indian woman, was rude when I asked for extra lettuce and other ingredients, especially since there wasn't enough on my sub to begin with. She responded with a dirty look and a visibly unhappy attitude. If she is the owner of this franchise, Subway should seriously investigate. Losing customers stems from poor customer service, bad manners, and a negative attitude. They should either hire and properly train new staff or consider closing this location permanently. This woman should be dismissed, and the business shut down. The menu quality is irrelevant if the service keeps driving customers away.

I had an unsatisfactory experience at this restaurant because of the lack of good customer service. The owner was quite rude to my mother and me while we were t... read more I had an unsatisfactory experience at this restaurant because of the lack of good customer service. The owner was quite rude to my mother and me while we were trying to order subs. She also directed uncomfortable glares toward me and another customer for no clear reason. To make matters worse, she refused to accept our coupons as we had presented them. All in all, I left feeling very disappointed.

The food and service were outstanding. The sandwich artist was not only welcoming but also incredibly efficient. read more The food and service were outstanding. The sandwich artist was not only welcoming but also incredibly efficient.

I placed an order on Monday, July 4th, and the restaurant confirmed they were open. However, when I arrived to pick up my food, the restaurant was closed, despi... read more I placed an order on Monday, July 4th, and the restaurant confirmed they were open. However, when I arrived to pick up my food, the restaurant was closed, despite having already charged my card. The next day, July 5th, I returned to the restaurant to ask for a refund, but it was closed again. Finally, on Wednesday, I was able to speak with someone who told me to come in, and they would either prepare my sandwich or issue a refund. When I arrived at the restaurant, they refused to make my sandwich or process the refund, insisting that I would have to wait 3-5 days for the refund or dispute the charge with my bank. This has been the worst experience I've ever had with Subway in the 15 years I’ve been a customer.