Launch - Mobile
Launch
Description
Visitors to the restaurant and hotel have shared mixed experiences. While the hotel lobby boasts beautiful decor, issues such as dark, hot hallways and maintenance concerns detract from overall comfort. Guests reported discomfort with room amenities, less-than-satisfactory cleanliness, and service inconsistencies. However, some diners praised the restaurant’s food quality, particularly certain dishes, alongside commendable staff efforts despite evident understaffing. Many patrons enjoyed the buffet and noted attentive service during busy periods. Overall, while certain aspects of the experience shine, significant improvements are necessary for a more enjoyable stay and dining experience.
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Feedback
When we visited, it felt like there was no one in charge. They didn't have our reservation upon our arrival, but they did make an effort to accommodate us within 10 minutes. There were plenty of available tables, but none were cleaned. Although several staff members were present, no one was tending to the cleaning of the tables. Additionally, one of the elevators was out of service, making it challenging to reach the restaurant.
Terrible experience. We were the only customers in the restaurant, and we ordered a bottle of wine, but the waitress never brought us any wine glasses. After waiting for 20 minutes without any glasses, we decided to get up and leave.
The brunch selection was great, although I wasn't aware it was a brunch when I made a reservation for six. Unfortunately, the service from the wait staff did not meet the restaurant's apparent standards. On the plus side, the food was good.
Our family ate lunch at Launch on Easter Sunday. The buffet was impressive and delicious, with a wide variety of offerings. The wait staff and other personnel were friendly and helpful. We plan on returning for other occasions.
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