Wendy's - Moab

We experienced open discrimination from the manager during our visit. She raised her voice at my husband and refused to take our order. I strongly suggest that... read more We experienced open discrimination from the manager during our visit. She raised her voice at my husband and refused to take our order. I strongly suggest that she be terminated. This incident took place at 3:30 PM on September 5, and the manager on duty did not provide us with her name.

The food was ok, but we went back to order frosty's and they were not taking orders at the counter. I was very rudely informed by one of the staff that I had to... read more The food was ok, but we went back to order frosty's and they were not taking orders at the counter. I was very rudely informed by one of the staff that I had to use an order kiosk. So they have 3 kiosks and 2 do not work! There was a very long line at the one kiosk that did work. Plus you cannot pay cash at the kiosks, which was a pain. No one was there to help and forcing a customer to use a kiosk is very poor customer service. So it wasn't worth it for us to wait around for the one working kiosk. So we left without ordering and went to a competitor for ice cream. They lost a customer.

This place is FILTHY. From the dining rooms to the bathrooms, this place looks like it hasn't been cleaned in a long time. The soda machines and counters are co... read more This place is FILTHY. From the dining rooms to the bathrooms, this place looks like it hasn't been cleaned in a long time. The soda machines and counters are covered in a sticky funk. Service was at a snail pace. Wouldn't recommend. At all.

We came in when the restaurant was almost empty, made our order, and had to wait for what seemed to me an eternity to have our supposedly fast food. During that... read more We came in when the restaurant was almost empty, made our order, and had to wait for what seemed to me an eternity to have our supposedly fast food. During that time, people keep coming and the queue to get their order kept on growing. I don't know whythe service was so slow. The food was ok. Just what you would expect from this kind of restaurant. The restaurant felt very coldand unwelcoming. Not the place where you would want to stay more than necessary. Oh, and the WiFi was very slow too.

Consistency is key when it comes to fast food for me. I?m not looking for a unique, one of a kind experience. I just want consistent and good. This Wendy?s live... read more Consistency is key when it comes to fast food for me. I?m not looking for a unique, one of a kind experience. I just want consistent and good. This Wendy?s lived up to that, despite being severely understaffed. The reason for a four star is it tookquite a while to get the food; understandable considering the number of employees, but it wouldn?t be fair to give a five staror three on that basis. They did what they could. Hopefully they can get more employees soon!