Jakers And Grill Missoula

I ordered online via Google Maps for the delivery that DoorDash was met. The delivery driver came to the restaurant to say that they had a computer flasher and just started the order. Okay, so we waited about 30-40 minutes longer. My Thai Noodle Salad arrived without protein and in a pool of liquid and brown avocado. Once again when I tried to order from this restaurant by phone, they put me on hold for > 10 minutes and forget that I was on the line. I was hoping online order would be easier. My salad was very watery and the whole taste was okay, but hard to know how it should taste. Not sure their prices are worth the effort.

Our first experience with Jakers Bar and Grill let's just say... it was a HIT!! A 10/10. We had the fish and chips, crunchy, fresh fish, good size portion, fries were seasoned perfectly... the chicken tenders were juicy, crunchy batter with the perfect amount of seasoning. The dinner rolls were OUTSTANDING, and the butter had a sweat take to it. We also had the Lobster Bisque... it was the best I've had anywhere!! Well worth every penny! If you're in the Missoula area, I'd say stop in and get you some AMAZING FOOD!! ?

I hate to share such a bad review but my experience was pretty bad. I ordered the cap steak by recommendation of the waitress (who was generally pretty nice and understanding). When it arrived I took 2 bites from the edge and it tasted fine but as I cut deeper I noticed it was practically raw inside. I had ordered medium rare and it was beyond rare. I asked the waitress to take it back which she happily did, noting herself that it was too rare. She came back with it a few minutes later. I knew something was wrong when she said the plate was hotter than before? pretty much telling me they microwaved it. I didn?t complain, though. As I cut into it again it was still raw! And since it had been microwaved the texture was unpleasant. For a $33 meal this should not have happened. But then it got worse! Keep in mind that I was very composed and calm. I wasn?t rude in any way and the waitress even apologized for my ?disaster of a meal?. I asked her to take the steak away which she did. I considered leaving to eat elsewhere but I was pretty hungry so I decided to order something else. The sides (mashed potatoes and broccoli) were left on the table. I asked for utensils since mine had been taken as I figured I?d eat the sides while I waited for my food as I was starving. I ordered a regular cheeseburger thinking what could go wrong with a cheeseburger?. well that was answered. It came out several minutes later. The cheese was like half solid and half melted which wasn?t too appealing but other than that it looked decent. Then about 3 bites into it it completely fell apart. The meat split apart and all of the toppings fell out. To make it worse, it was just a burger on a plate? no fries just the burger. I had finished the two sides from the steak already so I asked why it didn?t come with fries. She said that the sides from the steak counted as my side for the burger!!! So you mess up my steak twice, leave me without a meal (other than the sides) for a decent amount of time and then you count the sides (which were almost cold by the time I got the utensils) from the first order as the sides for my burger??? What type of customer service is that? I don?t fully blame the waitress as I?m almost certain the problem was in the back of house but it was the worst customer service I?ve experienced in a while. I try to leave only positive reviews for restaurants as I?m well aware of the impact reviews can have on business but this was so ridiculous I had to leave a review. I?m not sure if I?ll ever go back but if I do I hope the experience is immeasurably better.

Food and drinks were delicious! Service was great! Our waitress was sweet and even though it was extremely busy, she was very attentive. With that said, I had an accidental trip in the bathroom and hurt my knee. My foot hooked a fairly good sized gap in the tile which tripped me and I hit my knee on the toilet. My foot and knee started swelling right away. Immediately afterwards I notified an employee who had come into the bathroom. The staff was kind and offered me ice. I was embarrassed that it happened to begin with and just wanted to eat and leave. As our food was delivered to our table, a manager (I presume) came to my table with a clipboard and asked (quite loudly) for me to fill out an incident report. I was embarrassed and other patrons were staring. I took a couple of bites and asked for a to go box. Not my favorite first impression. ?

Easy reception, good service and good food. Will definitely return and try one of their steaks