Lupi Iris - Milwaukee

I have been going to Lupi and Iris for the brunch flank steak for quite a while, and finally tried them out for dinner, which was disappointing. 2/3 of the entrees ordered at the table came out lukewarm. I ordered the Bavette Waygu steak cooked medium, and it came out rare and lukewarm. The manager came out with the remade steak and gave a quick sorry upon dropping the plate off. but the second steak was still lukewarm and the rest of the table had already finished their entrees by the time the second steak had arrived. When you’re charging $53 for a FLANK STEAK I would expect more than a quick “sorry” from a restaurant of this caliber that should be able to execute cooking a steak as request. If your only cut of steak for a single serving is flank, it better be executed to perfection and not chewy and hard to cut. They’re trying too hard to elevate one of the worst cuts of steak, which should be reserved for fajitas and steak sandwiches, even if it’s Waygu. Your customer service needs to be top notch when a table of three is spending over $200.00 at your establishment. The lack customer service is what will separate you from the best of the best restaurants across the country. The best of the best know how to rectify situations to ensure the customers continue returning after a bad experience.

I have mixed feelings about this place . This is my third time coming to this place . It’s a nice modern restaurant. But I booked it with a large group of, a group of 4 and only two and always for an occasion and last was my anniversary. And always they want to seat us on the high chairs dining area by the bar and we object as always then they keep us waiting and they seat us in the dining area !!!!! I don’t understand that dining area in the front of their restaurant NO one want to set in it’s an expensive restaurant and nice food why on earth you have such tables !! Just change your decor to all be unified instead of apologising to customers and keeping them wait and go off your way !!! Or if you as owner think it’s a good strategy to look busy ! You are WRONG. . Also even for lunch still should be tables .. if you need people to come drink and watch games !! You need to open another spot ! And that crowd will follow.. but to make people either leave or keeping them standing for 30_40 min until you get a table it’s RIDICULOUS.

The young lady who seated us was great. But, our particular Server was NOT the most polite. We had to ask for bread and butter... then he said they couldn't remove the Mussels Scallops from my Pasta. Wanted Snapper, they didn't have that. I ended up only having a Salad. I have literally had better Customer Service at McDonald's, Chic Fil A, and Wendy's! To add insult to injury, when we were leaving although the Hostess apparently validated our ticket, clearly it was not because we still ended up paying $5.40 to leave the garage.

Was in town for a conference and this place was recommended by our hotel. The food, service and ambiance are absolutely excellent. I called ahead to ask about dietary restrictions and they made a reservation and noted it down. From being warmly welcomed in to the moment we left, the customer service was fantastic. Laura F. was our server and she was the absolute best. Her attention to detail was much appreciated. She explained every gluten free option they had and how their kitchen staff deals with dietary restrictions which made me feel extra comfortable about the dining experience. She also recommended the scallops and they did not disappoint. Thank you, Laura, for the amazing service you provided. This was definitely one of the top dining experiences I’ve had to date.

Beautiful location! We had drinks here before a dinner reservation somewhere else. The staff was very friendly. We need to come back for dinner sometime.