Kfc - Milwaukee
Kfc
Description
At a local KFC, customer experiences reveal a stark contrast in service quality. While some diners have faced long waits, incorrect orders, and unfriendly staff, others praise the restaurant’s clean atmosphere, prompt service, and delicious fried chicken. Notably, the new management appears to be making positive changes, with some customers reporting great interactions and well-prepared meals. While issues like order inaccuracies and long wait times persist, particularly during peak hours, many are optimistic about the restaurant’s recent improvements and happy to recommend it for fried chicken lovers. Overall, this KFC seems to be on a path toward redemption.
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Placed an order to avoid waiting in the parking lot and still had to wait 20 minutes for my food. Claimed they were closed at 9 but their doors and website said 10pm. Told them their website says 10 and their response was “it’s not updated yet”. but I see another review 3 MONTHS AGO saying that the workers said the same thing. Someone needs to do something about this and whatever their closing time is.
I recently visited the Lover’s Lane KFC and was pleasantly surprised. The crispy fried chicken was flavorful, juicy, and cooked to perfection. The sides complemented the meal nicely—the mashed potatoes and gravy were delicious, and although the corn was slightly overcooked, a bit of extra seasoning made it enjoyable. The biscuits were soft and fluffy. The service was prompt and friendly; the staff courteously informed us upfront that there would be a 15-20 minute wait for fresh chicken, as there were five orders ahead. We ordered the 12-piece meal and only waited 10-12 minutes. The manager checked to ensure we had everything, which made the experience even better. The dining area was clean and well-maintained. They’ve definitely improved this location. We will definitely be back! I highly recommend KFC to anyone craving local fried chicken. Five stars! (The night shift team on 01/30/24 was fantastic.)
We waited 30 minutes for a 3-piece Big Box, and they were out of coleslaw. I opted for extra crispy instead of original but didn’t want to send it back after such a long wait. Another customer who arrived before us had been waiting over an hour for her pot pies. Ten customers who came in after us received their orders before we did. The service was terrible. The floor was very sticky as soon as you entered. The biscuits were just a blob of dough. Overall, it was not worth it, and I will never return to this location.
Fried Chicken tasted awesome. Service was outstanding. Atmosphere was clean. Take out order was very fast. I highly recommend the new management and team. Keep up the great work!
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