T4 - Millbrae

In December 2022, I often stop by when I'm nearby, and my favorite order is the Pearl Milk Tea at 50% sweetness (though I sometimes go for 30%). It's always fun... read more In December 2022, I often stop by when I'm nearby, and my favorite order is the Pearl Milk Tea at 50% sweetness (though I sometimes go for 30%). It's always fun to try something new from the menu, whether it's a snack or a drink. I recently tried the Mango Fanatics, and I've been choosing that over the Milk Tea lately!

Quick boba tea. A staple. The woman I was with, out of my league. read more Quick boba tea. A staple. The woman I was with, out of my league.

Good selection of bubble tea. Popcorn chicken was ok too but not special for me. Service was quick. read more Good selection of bubble tea. Popcorn chicken was ok too but not special for me. Service was quick.

Very nice place. Good snacks and tea. Kind people. read more Very nice place. Good snacks and tea. Kind people.

I took the drink to the cashier, who looked at it and asked what was wrong. I pointed out the foreign object, and he acknowledged it but said, "Yeah, I see it,... read more I took the drink to the cashier, who looked at it and asked what was wrong. I pointed out the foreign object, and he acknowledged it but said, "Yeah, I see it, but I don’t know how it got in there." I replied that I didn’t either. This lack of accountability and poor customer service was very disappointing. I was sitting right in front of their counter the whole time, and they could easily check the security footage if they thought I had tampered with my drink. I didn't make a fuss and simply suggested they inspect their products to make sure nothing foreign gets into them. Yet he continued to imply that it might have been my doing, which was absurd. Considering their setup with open containers, it's very possible for flies to contaminate their drinks, especially with all the syrup and ice around. While these incidents can happen, their initial response to deny responsibility was completely irresponsible. I remained calm the entire time, and again, they could check their cameras! After this experience, I doubt I will return. Also, the Wi-Fi connection was poor, and the cell signal was practically non-existent. There are plenty of other places where I can spend my money. So, drinkers beware! Always check your drinks before consuming them. Turn them upside down and give them a shake to ensure there’s no unexpected “protein” in your beverage, or else you might just hear a "I don’t know how it got there" from their staff.