Reviews - Chipotle
Reviews summary
Inconsistent service and food quality seem to define this restaurant, with patrons expressing frustration over everything from indifferent staff attitudes to erratic portion sizes. While some visits yield great food and exceptional service, others result in overcharging and lackluster meals, such as dry steak, leaving diners feeling unsatisfied. Complaints about cleanliness are overshadowed by reports of food safety concerns, including food poisoning. Yet, amidst the chaos, there are glimmers of hope with positive experiences where staff shine and the environment feels welcoming. Ultimately, guests seem torn, battling between the allure of good food and the struggle for reliable service.
Was Anonym at Chipotle a mag?
Food is good, bathroom is nice, etc. I took off a star because I didn't appreciate that the manager was yelling at one of her employees to prepare my food faster while I was ordering. She was going at a perfectly good pace, and regardless, you should never shame your employees, let alone in front of a customer. View all feedback.
What Anonym dislikes about Chipotle:
So I seen fresh steak being cut up and Soni asked for the fresh stuff and instead of them giving the normal spoon full of meat they used a tiny plastic cup of meat, I said to her that's not the same amount I always get and she said it's the same they always give... Mind I live a block away, I go there a lot so I know what I normally get! The picture you see attached is pieces nothing but fat steak! So if you take the... View all feedback.
Reviews from various users
Last update : 27.04.2026
Food is good, bathroom is nice, etc. I took off a star because I didn't appreciate that the manager was yelling at one of her employees to prepare my food faster while I was ordering. She was going at a perfectly good pace, and regardless, you should never shame your employees, let alone in front of a customer.
Chipotle is one of my favorite Mexican foods places on the go. Always reliable when it comes to taste although portions vary from one place to another.
Excellent Service and great food! The first guy taking the order was awesome. Great customer service
So I seen fresh steak being cut up and Soni asked for the fresh stuff and instead of them giving the normal spoon full of meat they used a tiny plastic cup of meat, I said to her that's not the same amount I always get and she said it's the same they always give... Mind I live a block away, I go there a lot so I know what I normally get! The picture you see attached is pieces nothing but fat steak! So if you take these out of the little (probably 3oz cup) I got about 1.5oz of meat for about $9!
We like a lot eating out. Yesterday we visited this fine place which friends recommended to us. We had a lovely experience there with great dishes and a nice crew and a distinguished cuisine. We added this fine restaurant in our phone list and we shall definitely visit again soon. We highly recommend.
Last update : 07.02.2024
During my first visit, I noticed that the online pickup shelf is located inside the kitchen. While I understand the need for security due to potential theft, I ended up waiting for five minutes before a staff member came to retrieve my order. On my second visit, wanting to avoid that delay, I tried to grab my order myself since the shelf was clearly marked for online pickups. I was asked to step back—not in a rude manner, but without much explanation. Unfortunately, the Guajillo steak I received was extremely dry, which is disappointing for such a premium item; it seemed like it had been sitting in the keep-warm bins for far too long. I also ordered double protein, but it clearly wasn't reflected in my meal. While the order was accurate and the restaurant was clean, I left feeling less than satisfied with the overall experience.
I'm updating my last year's review. This crew is a rockstar!! They all are smiling and helping as much as they can! My dine-in experience was above and beyond. Fresh food, great service and clean tables. It's beyond regular Chipotle places. I'm definitelyreturning back, thank you guys.
This restaurant's experience can vary a lot, mostly based on the staff. Today, the woman serving salsa, guacamole, and other items seemed uninterested and carelessly loaded my plate without draining the extra water from the pico de gallo or corn, even after I politely asked. When I requested a small amount of cheese, she gave me a large handful. When I asked her to remove some, she responded with an unfriendly glare.
I’m a big fan of Chipotle and often eat there, but during my visit on 4/12, I unfortunately got food poisoning. I hadn’t eaten anything all day before my meal, and when I woke up feeling sick, I still hadn’t eaten anything else, so I’m confident it was from the food I had there. I’m sharing this in hopes that they will enhance their cleaning and food safety standards.
I usually take a light approach to reviews and only write negative ones when it's absolutely necessary, and today is one of those days. This isn’t the first time I’ve had a disappointing experience at this restaurant, but today was the final straw. I was overcharged and ended up paying $16 for something I had just bought for $7 a few days ago. Everyone has their own perception of portion sizes, but in my bowl, I only received three ingredients: shredded cheese, guacamole, and sour cream. The portions were minimal, and it felt like the staff didn’t understand that I was ordering a full meal. In the past, other staff members had generously filled my bowl. When I requested a little more, they charged me for each additional item! The inconsistency is really frustrating; it’s unfair to pay twice as much for the same meal on a different day. Even the cashier seemed surprised, but he was unable to do anything about it other than apologize. From now on, I’ll be going to the location down the street. I doubt my review will make a difference, but I felt it was important to share my experience. Overall, the service here has usually been good, but the inconsistent portions and pricing are disappointing.
Last update : 19.10.2022
Chipotle is one of my top choices for Mexican cuisine. The flavors are always great, though the portion sizes vary depending on the location.
The food was tasty, and the bathroom was well-maintained. However, I took off a star because I felt uncomfortable watching the manager yell at an employee to speed up the preparation of my food while I was placing my order. The employee was working at a reasonable pace, and it's unacceptable for a manager to treat their staff that way, especially in front of customers. Employees deserve respect, and this incident left a bad impression on my overall experience.
