Chipotle - Millbrae

During my first visit, I noticed that the online pickup shelf is located inside the kitchen. While I understand the need for security due to potential theft, I... read more During my first visit, I noticed that the online pickup shelf is located inside the kitchen. While I understand the need for security due to potential theft, I ended up waiting for five minutes before a staff member came to retrieve my order. On my second visit, wanting to avoid that delay, I tried to grab my order myself since the shelf was clearly marked for online pickups. I was asked to step back—not in a rude manner, but without much explanation. Unfortunately, the Guajillo steak I received was extremely dry, which is disappointing for such a premium item; it seemed like it had been sitting in the keep-warm bins for far too long. I also ordered double protein, but it clearly wasn't reflected in my meal. While the order was accurate and the restaurant was clean, I left feeling less than satisfied with the overall experience.

I'm updating my last year's review. This crew is a rockstar!! They all are smiling and helping as much as they can! My dine-in experience was above and beyond.... read more I'm updating my last year's review. This crew is a rockstar!! They all are smiling and helping as much as they can! My dine-in experience was above and beyond. Fresh food, great service and clean tables. It's beyond regular Chipotle places. I'm definitelyreturning back, thank you guys.

This restaurant's experience can vary a lot, mostly based on the staff. Today, the woman serving salsa, guacamole, and other items seemed uninterested and carel... read more This restaurant's experience can vary a lot, mostly based on the staff. Today, the woman serving salsa, guacamole, and other items seemed uninterested and carelessly loaded my plate without draining the extra water from the pico de gallo or corn, even after I politely asked. When I requested a small amount of cheese, she gave me a large handful. When I asked her to remove some, she responded with an unfriendly glare.

Food is good, bathroom is nice, etc. I took off a star because I didn't appreciate that the manager was yelling at one of her employees to prepare my food faste... read more Food is good, bathroom is nice, etc. I took off a star because I didn't appreciate that the manager was yelling at one of her employees to prepare my food faster while I was ordering. She was going at a perfectly good pace, and regardless, you should never shame your employees, let alone in front of a customer.

Chipotle is one of my favorite Mexican foods places on the go. Always reliable when it comes to taste although portions vary from one place to another. read more Chipotle is one of my favorite Mexican foods places on the go. Always reliable when it comes to taste although portions vary from one place to another.