Menu - Sheetz

The manager, Nate, intervened to address some rude individuals who were bothering me while I was inflating my tires. He made sure they left me alone and even as... read more The manager, Nate, intervened to address some rude individuals who were bothering me while I was inflating my tires. He made sure they left me alone and even assisted me in filling my tires correctly. It reminded me of how my dad or grandpa would have handled the situation, given my upbringing around garages. Thank you, Nate!

During my visit to the drive-thru to collect my order, the employee acknowledged me at the window but then completely disregarded my presence. I ended up waitin... read more During my visit to the drive-thru to collect my order, the employee acknowledged me at the window but then completely disregarded my presence. I ended up waiting around 20 minutes, hoping to be greeted and receive my order. Another customer arrived behind me, and I warned him that he might experience a similar wait since I hadn’t been attended to. After waiting for 20 minutes without any service, I chose to go inside to pick up my order. However, it still took several minutes for someone to acknowledge me, despite there being no other customers in line. I noticed five employees behind the counter, yet it took almost 10 minutes before I finally got someone’s attention. When I did, the staff member asked if I needed assistance. I explained that I had placed an online order and had been waiting for quite some time. When I finally received my appetizer sampler, it was cold after a total wait of 40 minutes. My milkshakes had melted to the point where they were barely recognizable, just a liquid. Overall, I'm very dissatisfied with the customer service and the long waiting times, both at the drive-thru and inside the restaurant. To make matters worse, I didn’t even receive an apology for the inconvenience.