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The restaurant was very clean. The coffee was hot and the donuts were fresh. Derek gave excellent service. It's great to experience such friendly service.
I purchased two coffees from this establishment an hour ago and they were undrinkable. We had to throw them away as my coffee tasted like expired milk and the other tasted like battery acid. We were unable to return and request a redo as we were on the road when we began to drink them. It was a waste of $10 and I will be reaching out to corporate for a refund. The day before, I had to leave the location after waiting 15 minutes while all 5 staff members seemed to be doing nothing. It appears that this place lacks proper management and oversight, and is being run by inexperienced teenagers. I typically do not leave Google reviews, especially for a chain like Dunkin, but this level of service is unacceptable.
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