Lost Pizza Co - Memphis

The store was too noisy and overcrowded for a pleasant experience. The pickup service was slow; I often found myself waiting 30 to 45 minutes because they either misplaced my order or claimed it was ready when it wasn't. Additionally, I don't think they deliver through any apps, as they consider even a location just five miles away to be "too far." On several occasions, I also received smaller portions than what I had ordered.

This is the best pizza I have ever had! I started with a small, and it was so delicious that I had to return the next day to get a larger size! I highly recommend it!

They might as well remove the Jamaican jerk flavored wings from the menu because they're rarely available.

I recently called to place an order, and the cashier was quite unkind, but I attributed it to the noise in the restaurant. However, the customer service has been overall disappointing. During my latest visit, I ordered my usual pizza and cheese sticks, but the cashier got my order wrong. Mistakes happen, so I didn’t mind too much, but when I was offered a larger size, I declined. The cashier told me it would take 7 minutes for a new pizza, but after waiting 20 minutes without any updates, I asked the team lead for assistance. He informed me it would just take another 2 minutes, which turned into a total wait of 20 minutes for my original order and 25 for the new one. I didn’t even receive a glass of water or a simple “thank you” during this time. To make matters worse, the owner’s daughter commented that I shouldn't come in on trivia night, which felt incredibly rude. The team lead seemed unaware of the situation. After waiting for nearly 40 minutes without resolution, I asked for a refund, but I was left at the cash register without answers or a receipt. The cashier even questioned why I was upset after such a frustrating experience. His demeanor seemed off as he walked away and went to the back to cut pizza when he was supposed to help with my refund. In the end, I took the pizza but decided I would never return. It's disappointing to see how the quality of service has declined at what used to be my favorite pizza place, likely due to the owner's reliance on family members who are unhelpful and rude.

Their pizzas are amazing! They have a lovely little patio area, as well as indoor seating if you'd rather stay inside.