Atrium Lounge - Melville

Nice lobby and meeting rooms. Rooms and hallways were outdated and in need of a serious refresh. Difficult to get bedding for the sofa bed on the night when we arrived finally had to go down to the front desk and beg the gentlemen to get me some bedding for the kids. Sofa bed was very uncomfortable the king size bed in the room was ok. Bathroom was clean but plumbing issues not enough hot water.

Stayed at this hotel for a three day trip in two different rooms with my family. We were booked under two different reservations for different nights for an event. The evening we arrived, we checked in on the Hilton Honors app and chose our room for the night on the first floor. King Sized bed, fold out couch bed, it was a tired room- the desk was falling off of the wall, we encountered a centipede roaming around, there was a stain on the wallpaper, and the room needs a serious refresher and deep clean. The bathroom needs updating and deep cleaning- the shower head is lower on the wall so showering for a taller person was a bit awkward. That aside, the bed was comfy, and it was a good night's sleep. Nights two and three were booked on the 4th floor and chosen by the Hilton Honors app. We entered the room and it was the same setup as the other room but was in better shape than the last room. Again- comfortable beds provided a great night's sleep. We did take the time to use the hotel pool while there. The pool area was quiet most of the time and there were plenty of clean towels available for use. The lobby bar was staffed by friendly bartenders who were attentive to the needs of the guests. The hotel lobby always smelled and looked clean, the staff there is fantastic. Overall it was a great stay.

The room was good but the hotel itself looked run down. The hallway had what appeared to be bundles of cat 5 network cabling, exposed, running along the ceiling. There were no signs excusing ongoing maintenance. The hallways were not air conditioned. They were just musty smelling . The room cleaning was done well. The bed was not very comfortable but passable. The Wi-Fi was not functioning well, surprising for a largely business hotel.

We are hosting our International Symposium at Hilto on July 27th thru 30th We are booking over 110 rooms per night and using their facilities for our events In our planning Hilton team has been very helpful and cooperative they are going out of their way to accommodate us. Thanks to Hilton team..... We are looking forward to a very successful event

Mark Hue is an absolute delight. I waited in line for ten minutes waiting to ask where the microwave is, when an unruly woman was trying to extend her stay. Her attitude was unjust, as if to make the room booking of others his fault, and they should have what she demands. He handled the situation with patience and kindness. You should be proud. I ended up leaving the line because I couldn't be around this woman. When I came back down later to ask for towels, Mark was very polite and brought me out towels I needed to bathe my kids.