Dunkin' - Melrose

For some reason Dunks has adopted a system where you order the coffee and pay then wait in a long long line while the staff makes mobile orders and sandwiches. It's a terrible system.

It's kind of sad they only give senior discounts on coffee and donuts and coffee and muffins it should be standard across the

Kinda dirty, loud and always messing up your order.

I hate coming here. The last time I came here I ordered on the mobile app. When I got there, my order was not ready and I was told it never came through. I showed them the receipt on my app, and they said it was the wrong location even though it was not. I paid online and never got my coffee. This has happened before, but never again. DONE WITH THIS PLACE. And their straws suck. Its like wasting money for a coffee. Not worth it.

I just asked for strawberry jelly spread for my sandwich.. the worker there seemed to make a big deal about it ? proceeded to tell me they don 't have strawberry jelly, then told me the next time I have to pay for it if I want it. Too confusing ? and she wanted to start shouting and get hostile so I left