Table Reservation - BearBrass

You’d think hospitality businesses in Melbourne would be glad to welcome people back after Covid . Not so , we were refused service here because we asked to sit... read more You’d think hospitality businesses in Melbourne would be glad to welcome people back after Covid . Not so , we were refused service here because we asked to sit inside: I can’t manage to sit on the high stools outside and it was 13 deg...outside . The reason given was ‘because we don’t have the staff ‘ . There appeared to be two waitstaff, but seemingly, the person who serves outside, can’t possibly serve inside (a matter of about two and a half metres away . There were about half a dozen other customers outside, all had already been served, so not much for waitstaff to do except carry a couple of plates a few steps further . We went elsewhere , and cancelled a group booking we’d made earlier, for a few days hence . They also lost 4 other customers who saw what happened . So all up , they’ve lost more business there . They said this outside inside business was ‘policy’ . All we wanted was a spot of lunch . They clearly don’t want the elderly or disabled in there .

On a day when the temperature was 13 degrees, they would not let us dine inside. In justifying themselves they did not seem to realise the difference between “c... read more On a day when the temperature was 13 degrees, they would not let us dine inside. In justifying themselves they did not seem to realise the difference between “can’t” and “won’t”. They were not that busy (the waitress was actually dancing by herself to the...music that was playing, so she wasn’t exactly flat out), yet they cited lack of staffing for forbidding us from an inside table.