Kfc - McDonough

I want to give a shoutout to the management and staff at KFC! We visited as a large group and were impressed by how quickly we were served—everything was piping... read more I want to give a shoutout to the management and staff at KFC! We visited as a large group and were impressed by how quickly we were served—everything was piping hot. The service was both fast and friendly. Great job, KFC!

This location should really consider closing down. Every time I visit, the system is not working. Why is that? read more This location should really consider closing down. Every time I visit, the system is not working. Why is that?

I had an unfortunate encounter this evening, while trying to support a local business in McDonough. I decided to go to KFC for lack of better judgment. As I ent... read more I had an unfortunate encounter this evening, while trying to support a local business in McDonough. I decided to go to KFC for lack of better judgment. As I entered the restaurant, I waited at least 7 to 10 minutes before anyone even acknowledged that I was standing there. This should have been a sign to head for the door, but I decided to wait it out. Upon someone finally asking me what I wanted, I asked for a simple 8-piece. The young lady told me that she didn't think that they were selling any family meals tonight. I asked her to repeat herself because I could not understand why considering I had just seen another young lady put two large pans of fried chicken in the warmer. However, she repeated herself, and told me that her manager told her that they were not selling any family meals tonight. I asked to speak with the manager , and he came over. At first I asked him about a special that I was told that they may have. And he sarcastically responded by saying that sounds like a really good deal that he would want that deal for himself and that sounds too good! Nonetheless, I proceeded to order 8-pieces, and he told me that he was unable to sell anything other than combo meals that included two or three pieces. And I asked him why was this the case, to which he responded by saying that KFC is cheap and ran out of chicken. He then said can you believe the KFC ran out of chicken, that's right, you would be surprised to see our inventory, we don't have enough chicken to get us through the night. I said why is it that I cannot get 8 pieces because there is no guarantee that you will sell combos later tonight but you are guaranteed to sell 8- pieces right now. He said that he was told not to sell it; therefore, he was not doing it. I said OK I asked for his manager's name. He told me that he was the manager and that his district or regional managers name was Greg but he did not know his last name. So I hope the Greg has an opportunity to see this review, because Greg, your management stinks! If you are a chicken restaurant, and you ran out of chicken, shame on you! This is the last time that I will attempt to go to this location ever again. I did go over to Eagle Landing's location and of course they supplied me with the 8- pieces that I requested and the customer service was wonderful!!

The corporate team should be embarrassed by this location, which should really be closed. KFC needs to take more pride in their restaurants and the quality of f... read more The corporate team should be embarrassed by this location, which should really be closed. KFC needs to take more pride in their restaurants and the quality of food they serve. The food here is terrible, and the service is even worse. This is an upscale area, and we deserve better. KFC should consider shutting down this location and starting fresh.

Every time I visit this restaurant, I hear them say that the food will take 15 to 20 minutes to prepare. I go there frequently, and it’s always the same situati... read more Every time I visit this restaurant, I hear them say that the food will take 15 to 20 minutes to prepare. I go there frequently, and it’s always the same situation. Either that, or they ask you to come inside for some unknown reason. This location is incredibly frustrating.