Kfc - Matteson

Visited this location on 3/8/24; between 4:10 and 4:30 pm in the drive-thru. The guy at the drive-thru window wearing a blue jacket had terrible customer servic... read more Visited this location on 3/8/24; between 4:10 and 4:30 pm in the drive-thru. The guy at the drive-thru window wearing a blue jacket had terrible customer service. He snatched my money from me, and slammed the window shut as if annoyed after handing me my food. I also noticed that he was trying to get the attention of his co-workers when he thought I wasn't looking, apparently to get them to laugh at me with him for some odd reason. The whole encounter was weird and left me feeling like my business wasn't wanted, or like I had done something wrong.

Food was perfectly cooked and we received exactly what we ordered. The cashier seemed unhappy, barely speaking to us. But the manager(? was very friendly (male... read more Food was perfectly cooked and we received exactly what we ordered. The cashier seemed unhappy, barely speaking to us. But the manager(? was very friendly (male . Our food tray bottom was greasy, and although we liked the music, it was loud.

My chicken, original recipe, was a little over done and dry. read more My chicken, original recipe, was a little over done and dry.

The biscuit fell apart in my hand, and the extra crispy chicken breading was a bit too crunchy for my liking. I only had one option for a sugarless drink. Howev... read more The biscuit fell apart in my hand, and the extra crispy chicken breading was a bit too crunchy for my liking. I only had one option for a sugarless drink. However, the customer service during this drive-through experience was excellent!

The front desk staff had an unnecessary attitude, and the fries were cold. I had to heat them up when I got home. read more The front desk staff had an unnecessary attitude, and the fries were cold. I had to heat them up when I got home.