Subway - Massapequa

Despite feeling unwelcome by a Hispanic lady with blonde hair streaks and a pointy nose, my experience at this restaurant was initially positive thanks to a young Hispanic boy who provided great service. However, upon my subsequent visits, I noticed that the staff, particularly a fat Hispanic lady, began to treat me poorly. Despite the nice Hispanic woman who made my sandwiches with care and cleanliness, the rude behavior of another staff member ruined the experience for me. When I politely asked for my sandwiches to be heated up, the rude lady refused and even argued with me, displaying a shocking lack of customer service. Even when my ex tried to intervene and request a refund, the rude lady refused and even lied to the boss when contacted. Instead of addressing our concerns as customers, the boss took the side of his staff and asked us not to return. This mistreatment and lack of empathy for paying customers is truly disappointing and unacceptable. I will be reporting this incident to the company's CEO and hope that necessary actions are taken. Customer service should be a top priority, and I should not feel disrespected or uncomfortable when spending my money.

I arrived at 9:40 and found the door locked even though the open sign was still on, and they advertise being open until 10.

Came at 9:40 and the door was already locked even though the open sign was still on and they advertise that they are open till 10

Went there for lunch had coupons no where did it say no coupons but right on top of register were coupons pointed to them and cashier acted stupid. Poor service

This is the best subway.Workers are always nice, and they know how to make the sandwiches correctly neatly.The place is also always clean.