Reviews

Overall Total Score
3.3 out of 5
Good | 16867 reviews

What Eldora Ritchie likes about Chipotle Mexican Grill:
I would have given a 5 if the person who does the Burrito was not rude and gave me dirty appearance. I guess you're trying to be fast, but if you don't give me what I want because you're trying to hurry... I'll still ask what I want. Even your dirty appearance and your attitude will not hold back when you ask what I want and still be polite. If you can't give the customer what they want while you try to be quick... T... View all feedback. What Betsy Pagac doesn't like about Chipotle Mexican Grill:
Food ice cold. Made sloppy with missing items. This is by far the worst Chipotle in Mason, possibly Cincinnati area. Not the first time having issues with this place. Never go here! The one in South Mason is way better. They actually care how they treat their customers! View all feedback.

Reviews from various websites

Menu
2.4 ★ from 16 reviews
Dejah
13.08.2021 - 13:20

We ate here for lunch and had a bad experience. the hired have got the food fast. most places go too slow, but instead of going fast enough, they went a little...

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Era
25.06.2022 - 14:20

I would have given a 5 if the person who makes the burrito was not rude and gave me dirty look. I appreciate that they're trying to be fast, but if they don't g...

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Alexandre
25.06.2022 - 14:20

The customer service was terrible. They didn't make any eye contact, they didn't even talk to you, and they were just rude all around. the food was delicious,

Stacey
25.06.2022 - 14:20

They stopped me. they were very rude. they ignored my friend, so I had to go up there and make them eat. they have received my friends and changed with them. on...

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Leora
25.06.2022 - 14:20

Better quality than my local Newark, OH Chipotle but like everything else, it seems to be getting more expensive. Chipotle is still Chipotle though... not a go...

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This restaurant seems to have a variety of experiences, from a bad incident involving finding metal in the food to issues with rudeness in service. However, there are also positive reviews highlighting good customer service and delicious food. Some customers mention that the quality is better than other locations, despite the rising prices. Overall, it appears that this restaurant has its hits and misses, with cleanliness and friendly staff being mentioned as strong points.

Restaurantji
1.9 ★ from 89 reviews
James
11.03.2024 - 11:18

In and out with good food. Can't beat it.Vegetarian options: I know there is a veggie bowl burritoParking: What's there to say, free parking lot

Nicci
11.03.2024 - 11:18

The food is not very good. The lettuce was starting to turn brown, the rice was not fully cooked and the chicken was tough. Probably the worst Chipotle that I h...

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Destiny
11.03.2024 - 11:18

Went there yesterday around 6pm they were out of everything so I had to wait no biggie. But the bucktooth lady working the cashier was super rude and needs anot...

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Kim
11.03.2024 - 11:18

This location claimed they didn’t have a “button” for rice and they charged my vegan friend seven dollars just for a small container of rice. No veggies in it....

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Robert
11.03.2024 - 11:18

Not sure what happen to this company but your competitors are far head of Chipotle in every way. I have stop going to Chipotle for years now gave this one a sho...

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Doordash
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