Border Grill - Marquette

I absolutely adore this restaurant! The gourmet burrito was delicious the first two times I had it, but the third time it was missing guacamole. It still tasted amazing though. This place has always impressed me and is now my favorite Mexican restaurant. My only complaint is that the nachos were cold for takeout. Despite that, I still love this place!

I thoroughly enjoyed everything I ordered at this restaurant. The queso was particularly exceptional, one of the best I've ever had. I recommend adding some of their chipotle purée to give it an extra kick. I also appreciated the ambiance of the dining area, with comfortable seating and ample parking available.

I ordered from DoorDash and received the wrong food, which was very frustrating. When I contacted customer service, they tried to blame me for the mistake. I insisted on checking the order confirmation, and they had no other solution than offering a refund and asking me to reorder, which would have meant waiting another 45 minutes. As someone who has worked in customer service my entire life, I can say this was the worst customer service experience I have ever encountered. They tried to make it seem like it was my fault, instead of taking responsibility for their errors. They should improve their order double-checking process, be more polite, and learn to better read and understand customer orders.

We tried border grill recently to see what it was about. the restaurant was clean, a few people were fed in, and the staff welcomed us. we told them we were new and the money explained very helpful how the dinge worked. we chose the gourmet burrito with carnitas, the smokey burrito with huh and two steak tacos with maistortillas. I didn't know I had to order the kind of salsa I wanted with the chips, so until later. that was eating pretty fast and we dig in. the burritos were made generous, wrapped in flour tortillas that had been pressed after the construction to put some crabs in them. were plentiful, and we generally thought the burritos were ok. they didn't knock our socks off, but I couldn't say they were bad. I tried the standard salsa they gave but realized that there had absolutely zero heat, so I asked about their spiciest (fuego that had actually a cumulative heat and was good. overall, it was a good place to eat, and we would come back.

Food and service were Great!!! very clean and welcoming