Jreck Subs - Malone

During the day, the service is outstanding with many efficient staff members. In the past, the evening team was also great, but unfortunately, that's no longer... read more During the day, the service is outstanding with many efficient staff members. In the past, the evening team was also great, but unfortunately, that's no longer the case. After 5:00 PM, they don't answer the phone for call-in orders, and the employees who work in the evenings seem like they would rather be anywhere else in the world than at work.

We attempted to call and voice our complaints, but the phone went unanswered 98% of the time. We were surprised they actually picked up when we called to place... read more We attempted to call and voice our complaints, but the phone went unanswered 98% of the time. We were surprised they actually picked up when we called to place an order. We gave them a 20-minute window to prepare it, but when I arrived, our order was still not ready despite the restaurant having only a few customers. They did answer once, only to hang up immediately. We tried calling back right away but received no answer again. This lack of courtesy is quite disappointing. Even if they are busy, they could at least say "please hold" instead of abruptly hanging up. We paid for all the extras but didn’t receive them, and when trying to address the issue, it seemed they were not open to complaints. I've been a loyal customer of Jrecks for years, and these negative experiences are making me reconsider returning. The prices have increased, yet the quality of the food has noticeably declined.

We stumbled upon this restaurant during our trip, and now my kids insist on visiting every time we're in the area. It's similar to a subway-style eatery, but wi... read more We stumbled upon this restaurant during our trip, and now my kids insist on visiting every time we're in the area. It's similar to a subway-style eatery, but with great food and service.

Everyone in there always serves up your sub with a smile. They are very friendly. Best sub in town. Bread is sooo soft. They also serve plenty of other things.... read more Everyone in there always serves up your sub with a smile. They are very friendly. Best sub in town. Bread is sooo soft. They also serve plenty of other things. I always eat there for lunch when I'm working in Malone.

I was visiting from Long Island and stopped by the Malone location. I have to say this place makes a great sandwich. Hunter is the best. He makes great sandwich... read more I was visiting from Long Island and stopped by the Malone location. I have to say this place makes a great sandwich. Hunter is the best. He makes great sandwiches and is very enthusiastic. I walked in their thinking how much I would hate working here but he made me want to work here and seems to love his job