Starbucks - Madison

This is the 2nd time this happened. The 1st were i waited for a long time almost 30 minutes to find that they missed my order when i approached the counter ther... read more This is the 2nd time this happened. The 1st were i waited for a long time almost 30 minutes to find that they missed my order when i approached the counter there's no expresso prepared...what a waste! The 2nd time it was 10 minutes before the closing time i was in the front glass door and saw a worker inside trying to get their attention because the door was locked. I went around the window and a worker clearly looked straight to my eye and totally ignored me and continued doing his business, cleaning up. If there was a zero score i will put it up there. This branch is terrible, im not coming back no more. I don't recommended it to nobody. Terrible customer service!!!

Today I had the BEST venti iced mocha with a double shot of espresso. My husband had a venti chai with a shot of espresso. Whoever made this, you really did a f... read more Today I had the BEST venti iced mocha with a double shot of espresso. My husband had a venti chai with a shot of espresso. Whoever made this, you really did a fantastic job and I hope you will always be around!! Thanks!!

This location should be shut down! I moved to the area in the summer of 2022 and my children and I realized very early on that you get better service inside tha... read more This location should be shut down! I moved to the area in the summer of 2022 and my children and I realized very early on that you get better service inside than via the drive thru. With knowing this on Tuesday March 14 my mother n law as well as my children entered and no one spoke as usual. We stood at the register awaiting someone to come up and take our order as well as discuss what we all wanted. After minutes of doing so still no one approached. We stood there and stood there. I told my family that we were leaving and asked the lady standing there washing the containers for the manager. She splashed water on me and laughed and said oh sorry….let me get you a card. There was no oh let me go ahead and take your order or oh I’m sorry let me go ahead and take your order. She actually got an attitude and said that the cards for the district manager was being ordered. She goes in the back and call her and stayed for minutes. At the point I ask the guy working the warmers to tell her that I needed to leave. She comes out on the phone apparently talking to the manager. She said that the manager was on lunch but she was the shift manager. Asked me my name but would never give me the managers name. She Julia) laughed on the phone with the district manager with no apology of the sorts. She should not be in the service industry or anywhere working with people. The location is bottom of the barrel and shames the Starbucks brand name. I went down the street to the Renaissance location and the whole vibe was different. It was warm and inviting. Someone spoke as we entered and smiled and talked with not just us but everyone in the store. I guess that going inside was not better than the drive through after all!

As for accessibility, the restroom is spacious and very accommodating for wheelchair users. read more As for accessibility, the restroom is spacious and very accommodating for wheelchair users.

Terrible experience. I ordered two drinks—a large and a small—but they got both orders wrong, and the taste was disappointing. I was charged for a large and a s... read more Terrible experience. I ordered two drinks—a large and a small—but they got both orders wrong, and the taste was disappointing. I was charged for a large and a small but received two small drinks instead. To top it off, I was asked to leave because they wanted to close at 6 PM. Food rating: 1/5.