Wendy's - Madison

I arrived at this Wendy 's to place a quick order as I was traveling from out of town. I decided to use the drive-thru as, usually, the drive-thru is quick and... read more I arrived at this Wendy 's to place a quick order as I was traveling from out of town. I decided to use the drive-thru as, usually, the drive-thru is quick and easy, and this particular time, I did not notice a ton of cars in the parking lot. As Iarrived at the intercom to place my order, it took about 3 minutes for the staff to take my order. When she finally took myorder, she interrupted me every single time I attempted to place my order. It seemed like a party was going on! She said, pullaround for your total. As I pulled around, the young lady took my card, and my order was paid for; she did not give me myreceipt. I pulled to the next window to receive my order and politely asked about my receipt. The lady was like, 'she didn 'tgive you your receipt, and I was like no, ma 'am. She hollered to the other young lady and was like someone is lying. Thatalone put a sour taste in my mouth. Like why would I lie about not getting my receipt? I did not receive any type of apology. Thanks, but no thanks...I will not visit this place again and be reminded I skipped a couple of places to get to this one!

One of the faster wendys I've been to. Staff have always been polite. Nothing to complain about. read more One of the faster wendys I've been to. Staff have always been polite. Nothing to complain about.

Order was taken by a very rude young lady manager stood there didn't correct her on proper customer service food was great read more Order was taken by a very rude young lady manager stood there didn't correct her on proper customer service food was great

I placed a mobile order today and the food seemed like yesterday’s left over food. The fries were hard and cold and the nuggets were as well. I called the estab... read more I placed a mobile order today and the food seemed like yesterday’s left over food. The fries were hard and cold and the nuggets were as well. I called the establishment several times with no answer. When I went back to the restaurant and explained what was wrong, the workers, especially the manager, had a very rude attitude and stated that the food was not old but the grease was old. That is absolutely disgusting and unacceptable. Food: 1 Service: 1 Atmosphere: 1

Staff was rude and had very sour attitudes. The food was okay, but could have been a bit more fresh. Food: 2 Service: 1 Atmosphere: 1 Service: Takeaway Price pe... read more Staff was rude and had very sour attitudes. The food was okay, but could have been a bit more fresh. Food: 2 Service: 1 Atmosphere: 1 Service: Takeaway Price per person: $1–10