Prairie Fire - Madison

This place has ok food. I like their bagels and breakfast croissant sandwiches. But it took FOREVER to get my latte. Almost half and hour. And then my drink wasn’t even what I wanted. I ordered and iced latte and they gave me a hot latte. When I told them I ordered an iced one, the lady promptly said, “Well you ordered a hot one” and didn’t seem like she had any intention of fixing my order. Nonetheless, I didn’t have time to have them remake my order and there was a significantly long line.As a barista myself, I understand things can get really busy and stressful but decent customer service would be nice. The lady seemed very unapologetic due to the influx of orders and short staff.

This place has ok food. I like their bagels and breakfast croissant sandwiches. But it took FOREVER to get my latte. Almost half and hour. And then my drink wasn 't even what I wanted. I ordered and iced latte and they gave me a hot latte. When I told them I ordered an iced one, the lady promptly said, Well you ordered a hot one and didn 't seem like she had any intention of fixing my order. Nonetheless, I didn 't have time to have them remake my order and there was a significantly long line. As a barista myself, I understand things can get really busy and stressful but decent customer service would be nice. The lady seemed very unapologetic due to the influx of orders and short staff.

The workers are highly incompetent and rude. They don't even know how to make the drinks on the menu! I complained about receiving something that wasn't what I ordered and they responded very rudely and refused to fix it or give my money back. If the girl with the long dark brown ponytail takes your order...good luck!

Generally quick service and solid drinks, but it is a very popular place.

Good coffee and the white chocolate, macadamia nut cookies are awesome. Unfortunately, the last two times I stopped by to get one they didn't have any of those cookies available. Disappointing !!