Bojangles - Madison
Bojangles
Description
BoJangles offers a mixed dining experience, with some locations impressing guests with fresh, delicious Southern-style chicken, tasty biscuits, and friendly, attentive staff that go above and beyond to ensure customer satisfaction. Many appreciate the clean, comfortable environment and variety of sides and bakery items. However, inconsistent food quality—including dry chicken, bland or improperly made gravy, and overly salty cookies—detracts from the experience at other spots. Some customers note occasional rudeness and lack of cleanliness. Overall, BoJangles remains a popular choice for Southern comfort food, especially for those seeking quick, flavorful meals with a welcoming atmosphere.
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Ok, this Bojangles location is awesome! I had an issue with an order, Tracy and her team went above and beyond to insure that we left happy and satisfied. They even offered drinks while we waited on the resolution! The food here was fresh and fast, I willdefinitely come back here in the future. Thank you so much for an amazing customer experience!
Went thru drive thru. Got a bacon biscuit, a gravy biscuit and bo rounds. The employee acted like she didn't want to be there. Gravy tasted like paste with no flavor. Found out later from another employee that it was made wrong. They just didn't feellike adding the sausage and stuff to the gravy that day. Ask for some salt to go with my biscuits and my hash browns and theygave me two. Definitely don't recommend the food early in the morning
The staff appeared to spend more time socializing and arguing than focusing on their work. My order wasn't placed in the fryer until I was already waiting, even though others who ordered after me had received their meals. On top of that, I really miss the Bo's sauce.
The staff seemed rather rude, or at the very least, a bit dismissive. It was apparent that the food had been kept under the warmer for quite a while, so we asked for fresher choices. The only truly fresh item was the chicken tenders; unfortunately, the fries were really bad.
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