Reviews - Dunkin'
Reviews summary
Dunkin' has garnered mixed reviews, showcasing a spectrum of customer experiences. While the enticing aroma of fresh coffee and the smooth cold brews charm some patrons, others express frustration with inconsistent service and order accuracy. Issues such as long wait times, prioritization of drive-thru customers, and occasional mishaps with staff interactions reflect a lack of attention to detail. Despite the warm ambiance and comforting offerings, significant complaints about employee focus and customer service consistency may deter loyal customers. Overall, Dunkin' remains a beloved stop for many, but improvements in service are clearly needed to enhance the experience for all.
Was Joanna Manola at Dunkin' a mag?
No sugar hazelnut cream – it may sound straightforward, but sometimes it's hard to get it right. On the other hand, the breakfast sandwich with basil is absolutely amazing! View all feedback.
What Megan dislikes about Dunkin':
The mocha cappuccino blast had way too much mocha drizzle both mixed in and on top. Additionally, it was watery and thin when it should have been more like a milkshake! View all feedback.
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Reviews from various users
Last update : 15.02.2024
Rodrigo makes a fantastic cup of coffee.
HEALTH INSPECTOR NEEDS TO SHUT THIS PLACE DOWN, FLIES IN THE FOOD, DISGUSTING INCOMPETANT EMPLOYEES , GO ANYWHERE BUT HERE !! MCDONALDS IS 100 YARDS DOWN THE
Staff got my order wrong even after repeating it 3 times, yesterday. Today I ordered same thing and started to tell th they gave me wrong order yesterday, she didn 't even let me speak answering, I don 't want to hear about yesterday. in a snotty tone. Smh I know they work for peanuts but that 's my money and time, because of such a wait I was late for work. Jeez
Asked for bagel with cream cheese, they put the cream cheese on the bagel, apparently there’s a shortage for cream cheese.
I was just in drive thru not more then ten mins ago and I ordered a large hot minute dark roast coffee and I got my coffee from the girl I'm driving and realized the coffee wasn't even hot come on dd for almost 4 bucks a cup you can't even serve hot coffee I'm make sure next time to just go to the one on Archer because forest veiws dd is really needing a pick up with there service .
Last update : 22.01.2024
I visited this Dunkin' location in May and found a fly in my son's avocado toast. When I contacted corporate, I was passed around and eventually referred to the store manager. The manager blamed the avocado supplier for the issue. They promised a refund by mail, but I never received it. Despite following up, I have yet to get a response. After this experience, I will not be returning to Dunkin'.
Well-organized, clean, and safe environment. Great coffee and a wide variety of donuts. Prices are fair. The staff is friendly and courteous. Thank you!
The mocha cappuccino blast had way too much mocha drizzle both mixed in and on top. Additionally, it was watery and thin when it should have been more like a milkshake!
No sugar hazelnut cream – it may sound straightforward, but sometimes it's hard to get it right. On the other hand, the breakfast sandwich with basil is absolutely amazing!
I've been visiting this Dunkin' for my morning coffee for the past few weeks, and I've encountered issues every time. Whether it’s the employees being too busy chatting to take orders, getting my order wrong because they’re not paying attention, or receiving a broken cup that spills scalding coffee on me with the first sip—only to have the remake be incorrect as well—it's been quite frustrating. While the staff appears to be well-treated, it doesn't translate into good service, as no one seems to care about their jobs or the quality of the products they provide.
Last update : 23.06.2022
Lisa came up to my window all of my microphone and she gave me the wrong item ask her to give me a new call because she put the fingers in my cup and she still refused to give me a new call after a while she decided to give me the right cup without wasting my time going back-and-forth asking ultimate members about the situation and about the cup this is unsatisfied and I'm not proud satisfied and an appropriate customer service
I have been here multiple times, and it was terrible. Nobody gets orders right, it is never fast, and everything is misleading. I ordered 2 glazed donuts to find out right when I got them they were out of stock. I do not recommend going here, just try going somewhere else.
I have been here multiple times, and it was terrible. Nobody gets orders right, it is never fast, and everything is misleading. I ordered 2 glazed donuts to find out right when I got them they were out of stock. I do not recommend going here, just try going somewhere else.
THIS IS THE WORST DUNKIN I HAVE EVER BEEN TO! THE CUSTOMER SERVICE IS TERRIBLE! WHO EVER OWNS THIS BUSINESS SHOULD BE EMBARRASSED!
A few years ago this location was pretty good. Now it's slow as can be and employees work unmasked. Woman today had her mask under her chin and the man working with her had his under his nose. Ridiculous.
