Chopstix - Luton

Chicken, Noodles, Brunch

Chopstix

3.7 / 5 (10 reviews)

Description

Chopstix offers a mixed culinary experience that leaves customers divided. While many praise the delicious food and reasonable portion sizes, especially for dishes like teriyaki noodles and duck spring rolls, service inconsistency marred the experience for others. Complaints include miscommunication about opening hours and insufficient staff training, resulting in order discrepancies, particularly with takeaway items. Home delivery services have also prompted frustration, with one customer receiving a disappointing meal. Despite these issues, some patrons rave about the fast service and tempting aromas, indicating potential for improvement and continued patronage if customer service can match the food quality.

Last update: 17.01.2026 from: Jasmine

Feedback

★ 3.7 / 5 from 10 reviews
jasmine-davis-5
23.12.2022

I recently dined with my family at Chopstix, and I was impressed by the fast service and delicious food. The chefs really do a fantastic job. The portion sizes are also quite reasonable for the price.

abigail-mason-1
23.12.2022

I really love having noodles with caramel chicken.

vcosta-5
23.12.2022

Great little noodle bar that I've seen so often when visiting the mall. Usually we don't stop although the smells are amazing. Wanted a quick bite so decided to give them a try for brunch.. Apart from an issue with the till for a customer ahead of us we were served really quickly. Plus I was offered a meal deal with a bottle of Pepsi Max for just 40p, so well worth it. My wife had noodles with beef teriyaki and I had egg fried rice with salt and pepper chicken. Plus a side of Duck spring rolls. All the food was delicious, well cooked and hot. As it was our first try we only had a small meal but when we return will definitely get larger options. When my wife went back with my son later in the day they found a large queue so unfortunately he didn't get the chance to try the food so just bear that in mind when you want visit. The only reason for the 4* and not a 5* is that my rice was really clumpy. Prices have changed slightly plus new dishes added see the latest picture.

fiona82-1
23.12.2022

Beautiful food and sweetness, every week come back my favourite piece: everything!

amber-marshall-5
23.12.2022

Been here a few times and you come across some really nice staff members and some extremely rude (wish i got the name). Maybe some customer service Training would be beneficial even though you may state you do train staff but some are clearly more in need of it than others. Its simple really, if you don't like your job then find a job you do like! Anyway, today i got a few bits as takeaway. One of the things i got which is an all time favourite for my kids was the bucket of 50 mini chicken balls and i noticed that the staff do not count the amount they are giving you and it seemed like i wasn't going to get the 50 pieces as stated on the menu so when i got home i decided to count the chicken pieces so i could divide them between the kids and i was right, there were 40 and not the 50 i paid for. I wonder how many times this has happened to me before as i am a regular here and this must be happening to others too. Maybe this is something management should look into as at busy times you cannot expect your staff to count out 50 pieces so something. Pre made containers possibly, not rocket science! Also, i decided to try the churro's that were not on display and was told they would be ready in 5 minutes and they were but these today were not coated in sugar or anything, just handed straight out of the fryer. I am just adding on an extra note on here as an update that after i got a response from the owner i did direct message them and found that its actually something they say to anyone leaving a review that is not to their liking to show others reading reviews that some action will be taken when infact they simply ignore you. If you look on their Facebook page you will see other people saying they have been told to DM only to be ignored too! Great customer service!!!!

FAQ

The second closest station is Luton Interchange, located 289 meters away.

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