Panda Express - Lubbock
Panda Express
Description
At this Panda restaurant, patrons often find themselves disappointed by the service and cleanliness. While the kitchen works diligently to prepare food, the dining area suffers from inadequate sanitation, with overflowing trash and unclean tables. Staff friendliness has also been criticized, with many employees appearing disengaged, except for a few newcomers trying to offer a positive experience. Furthermore, a lack of menu availability and poor management practices have marred the dining experience. Overall, if you're seeking a pleasant atmosphere and good service, it may be best to explore other dining options.
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Feedback
The food was fresh, hot, and delicious. However, I did have one problem: we didn't get the appetizers we ordered. Be sure to check your bags before leaving!
I went through the drive thru at 15 min to closing and was informed they had no rice or noodles and limited meats and sides. Just close if you can't serve your menu. Fried rice is about as cheap as it comes to make. May be my last trip to Panda Express.
I had the worst customer service experience at Panda. The employees were unfriendly and lacked emotion, the food was marked incorrectly, and the restaurant was dirty. When I asked about the poor service, I was told that they were preparing to close even though they still had over an hour left until closing time. Overall, I do not recommend this chain restaurant and suggest avoiding it at all costs.
If you're looking for cheerful and welcoming staff, this may not be the place for you. There was one new employee who seemed to be making an effort and was pleasant, but the rest of the staff appeared to be in a bad mood. The food was decent, with the usual fast food Chinese offerings.
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