Kfc - Lubbock

Poor customer service. They were rude. I didn?t get two of the items of food I ordered. There was a hair in my famous bowl. read more Poor customer service. They were rude. I didn?t get two of the items of food I ordered. There was a hair in my famous bowl.

Ordered $45 of food and both famous bowls has 4-5 small pieces of chicken. The drinks were medium when I asked for large and didn?t even get the 3rd drink on th... read more Ordered $45 of food and both famous bowls has 4-5 small pieces of chicken. The drinks were medium when I asked for large and didn?t even get the 3rd drink on the order. The chicken wasn?t available for an 8 piece so I agreed for half and half crispy andoriginal. At what point does management step in for this store? I asked for a receipt and was told that the receipt machinedoesn?t work. I gave this place a second chance and am very disappointed. I attempted to call the store but the phone line isbusy for every attempted call. Not to mention the store lights are completely off every night. Someone needs to fix this ASAP!

Ordered $45 of food and both famous bowls has 4-5 small pieces of chicken. The drinks were medium when I asked for large and didn’t even get the 3rd drink on th... read more Ordered $45 of food and both famous bowls has 4-5 small pieces of chicken. The drinks were medium when I asked for large and didn’t even get the 3rd drink on the order. The chicken wasn’t available for an 8 piece so I agreed for half and half crispy and original. At what point does management step in for this store? I asked for a receipt and was told that the receipt machine doesn’t work. I gave this place a second chance and am very disappointed. I attempted to call the store but the phone line is busy for every attempted call. Not to mention the store lights are completely off every night. Someone needs to fix this ASAP!

The service was quick, but the staff member preparing our food was not wearing gloves. She frequently touched our food with her fingers and then wiped them on h... read more The service was quick, but the staff member preparing our food was not wearing gloves. She frequently touched our food with her fingers and then wiped them on her shirt. I am a regular customer and was very disappointed with how my food was handled today. I hope this issue is addressed promptly.

The woman working the drive-thru was unfriendly and even rude. Additionally, my order was incorrect. When I asked at the window if I could place an additional o... read more The woman working the drive-thru was unfriendly and even rude. Additionally, my order was incorrect. When I asked at the window if I could place an additional order on a separate ticket, I was told I had to drive around again to do so. There was no one else in line, and it wasn’t even a busy time. I found this very petty. Unfortunately, I won’t be using this location again.