Taco Bell - Longview
Taco Bell
Description
Overall, the reviews for this restaurant seem to be mixed. Some customers have had positive experiences with the food being fresh and the service being friendly. However, there are complaints of slow service, rude managers, and workers ignoring customers. One review even mentioned receiving incorrect change when paying. Despite some negative feedback, there were also instances of great customer service, such as free birthday drinks and friendly workers. It seems that, while the quality of the food may be good, the restaurant could benefit from improving its customer service and efficiency.
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Feedback
I actually stopped by to get a free birthday drink ???????????? It was awesome!! I really enjoyed it. The workers are extremely friendly there. So was the district manager that was actually there at time.
The experience here is usually okay for drive thru, although they can be a bit slow. when i?m here for dine-in, the workers pretty much ignore anyone in the lobby waiting to order. i?m all for using the kiosk and i did and got my order. my friendordered through the kiosk too and they forgot her drink. she stood waiting for at least 10 minutes for them to come up to helpher. they ignored her and other people in the lobby. it seems they are understaffed. i understand these struggles but i wouldlike if these workers would make their customers feel more welcomed! :
I was the only one in the drive thru and after adding 3 more items to my order they asked if I could come inside and do that. They told that there is only 2 of them. The only thing me coming inside would do for them is that they won't have to take theorder and just make it. This was not ethical to interrupt a customer mid order at drive thru and tell them if they can orderinside. I understand jobs are tough especially in the morning, but to act lazy enough to tell the customer to pretty much doyour part of the job is wrong.
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QR-Code for the menu
