Panda Express - Longview

Love this place! read more Love this place!

The lady taking the order should just leave the job. Drive through order for 6 people, she just kept being impatient asking rudely after each item we order... a... read more The lady taking the order should just leave the job. Drive through order for 6 people, she just kept being impatient asking rudely after each item we order... anything else. So sorry, yes, we have lots of people. Stop cutting us off, stop interrupting. Driver was repeating everyone's order as fast as he could but with her continuing to interrupt talking over everyone it became to frustrating. If you work drive through you should understand what a large order is. We gave up. Three of us did not bother to order since the worker was obviously so bothered to do her job. Then when we asked for sweet and sour sauce she told us to ask for that at the next window. Get to the window to be informed that they didn't have any... we would not have order the spring rolls had we known. But then they did find some in the end. The window guy was super nice but the lady taking orders needs training and with her lack of patience has no busy working that position.

Customer service seems to be lacking for those who want to dine in. Be prepared to sit at the counter without any attention while the staff focuses on mobile or... read more Customer service seems to be lacking for those who want to dine in. Be prepared to sit at the counter without any attention while the staff focuses on mobile orders, drive-thru customers, and various charity events. Diners in the restaurant feel like the lowest priority. It seems the pandemic significantly impacted customer service, as restaurants realized that mobile orders are more profitable. This is evident in the number of staff dedicated to mobile orders compared to the single part-time student handling dine-in customers. On the bright side, the food is excellent!

This was an odd visit..... food was good, what there was of it..... made our order at the drive up, when we got to the window, we were given a list of items tha... read more This was an odd visit..... food was good, what there was of it..... made our order at the drive up, when we got to the window, we were given a list of items that they were out of..... noodles, several chicken entree items...... when we asked what they did have available, she seemed confused at the question..... we ended up just telling her to put in whatever they had...... when we got our food, there were several items in there that she specifically said they were out of!

No matter how often we visit, it's always a wonderful experience. My husband and I adore this restaurant, and nearly everyone there is incredibly friendly. Whil... read more No matter how often we visit, it's always a wonderful experience. My husband and I adore this restaurant, and nearly everyone there is incredibly friendly. While there are a couple of people who create a negative vibe, the rest of the staff really lift your spirits.