Arby's - Longview

This Arby's location offers the usual good food and excellent service. However, I was disappointed to find that they didn't have potato cakes available. Instead... read more This Arby's location offers the usual good food and excellent service. However, I was disappointed to find that they didn't have potato cakes available. Instead, I tried the crinkle fries, which were satisfactory. The restaurant was clean, and overall, we had a pleasant experience. We'll definitely be returning!

I went through the drive-thru and ordered a sandwich and an iced tea. When I received my iced tea, it barely had any ice in it. I asked the employee for more ic... read more I went through the drive-thru and ordered a sandwich and an iced tea. When I received my iced tea, it barely had any ice in it. I asked the employee for more ice, and she mentioned she had put in half a scoop. I replied that it needed more, and her response was to say she would remember that, then she smiled and walked away. When I eventually got my sandwich and removed the lid from my iced tea, I found that all the ice had melted away. While I enjoy the food, I wouldn’t recommend this place if they can’t even accommodate a simple request for more ice in a drink.