A&w - Longmont

Beyond bad! I went inside and placed an order of a burger and a drink. The lady who took my order even asked if I wanted the combo. I said ?no.? Anyway, I was exhausted and mindlessly paid. When I realized that the price came out to $14 and some change, I questioned how a burger and a drink could cost more than a combo would have. After a few minutes, someone came up to resolve this. I explained it to her that I didn?t order fries and simply wanted a burger and a drink. Her attitude was horrendous when it came to making it right as if I was a burden. No apology, no ?sorry about that? no decency or respect. To add insult to injury, she made sure to take the fries out of the bag which had been sitting there for several minutes. Was she going to give them to someone else? She couldn?t have had the decency to offer me the fries (which were lukewarm at this point) after the hassle they caused me? I had to swipe my card twice to get my refund.

The lady who waited on us was an absolute joy.We generally stop there about once month. Not long wait nor generally crowded

It?s no wonder this store has 2.2 stars. I went through drive thru at around 8:17pm when I first went thru the drive thru. Initially the chic was super nice. Until I came back through because I did not have my fries. I went back through literally circled the parking lot. When I came back through she acted like she didn?t know what I ordered. Then she was like oh sorry let me get your fries. Luckily I looked at my sandwich which was a classic chicken ONLY CHEESE. When I seen my sandwich had no cheese I was like this does not have cheese. She said it don?t come with cheese. I told her I knew this but I wanted cheese. She said you didn?t say to add cheese you just said you wanted only cheese. (No freaking kidding) then she asked why would she put only cheese if it don?t come with cheese. At that moment I knew she was gonna get an attitude. Miss Suzi I will be calling corp tomorrow. Doubt that?s your real name but I will find out.

I always get good food quality from this location, still can't eat inside? But service is good, quality is good. And out door seating for warm evenings.

I have had numerous bad experiences with this location. I thought today was different when I went through the Drive Thru tonight I had the most amazing man take our order. He was so polite and had a funny edge to him. Then when I got up to the window to pay, the cashier (later found out her name) Tara took my card from my hand without greeting me or telling me my total. She handed me my card back without saying a word. Tara then handed me my food and again, didn?t say a word. I asked, is this everything? She said unless you have another pop it is. I said, No I only ordered one. She then stepped back without another word. I was pulling away and my daughter said we was missing our fries. I pulled up to the front because there was cars behind me. I was knocking for quite a while and then I wiggled the door to get someone?s attention. Finally, a young lady came to the door and gave me the missing fries. I asked if she was the manager and she said no, it was her second day. I asked who the girl was in drive thru and she said she didn?t know because she was new. The manager came up behind her and she was telling the manager that I wasn?t happy and I seen the manager walking away. I spoke up and said I would like to tell you about my experience. The manager then came to the door and as I was telling her what happened, she said she was sorry a few times. I told her I will be calling corporate. When I got home most of the food was wrong and nasty. This will be the last time I ever go to this location. It?s definitely worth the drive to the Firestone location!!!