Gail's Bakery Crouch End - London

Absolutely love Gail's handmade chicken and chestnut pie superb. Their service, not so much. It is atrocious!! Been into Crouch End bakery 4 x and it was on the same (non existent) level on each and every occasion. Today, the woman with bright red hair restocking the fridge at the door was telling off her colleague for being late and the time he was taking lunch. In front of all the customers. Do this in private please! I felt so uncomfortable. My take away coffee took unreasonably long to make because she (redhead) and the dark haired barista were too busy talking about how she (red head) told young lad off. Making me wait because you are gossiping and laughing because you embarrassed the young lad is infuriating. I noticed how the other young server rolled her eyes when a customer asked her for a pain a chocolat and changed her mind. This is what has forced me to leave this review. Yes you have your regulars but this is damaging your brand and I for one will instead go to elsewhere for better service which is readily available in the other bakeries and independent coffee shops in Crouch End.

11/11/22 popped in to grab lunch, opted for the chicken, chestnut and thyme pasty and the cinnamon roll, total came to £8. It was rather nice but a Friday treat. Good selection of products. Love their cinnamon twist. Staff seem pleasant too. Only downside is, I don't like how the bake products are so exposed to customers with no covers. One of my pet hate, hence why I don't visit as frequently. There are dessert items, tables and chairs, not sure if its step free access or has disabled facilities.

Ordered croissants and a fresh baguette on an online delivery service for our breakfast. The baguette was at least a day old! Soft crust, hard on the inside. Really disapointing

I 'm familiar with a few Gail 's in London and this is my least favourite. The food and the coffee are obviously great and the same as the others, but the atmosphere and seating areas are bad. Firstly the fridge makes a stupidly loud hum. The seating areas are poor noisy and cramped, and the area at the back is probably the best, but they often start closing it very early, putting the chairs up on the tables which says "we don 't want you sitting here '. It just isn 't somewhere you would want to sit in for very long tbh, which is a shame.

Great coffee and cakes, exactly what you expect from Gail's... Plus the nicest lady who gives our little dog treats whenever we come in for a take-away. So now we end up in there twice as much just for the dog!