Queens - Lerwick

My room was great. the position was more than perfect; both comfortable and beautiful (and nothing quite like a fall asleep in the sound of the waves breaking o... read more My room was great. the position was more than perfect; both comfortable and beautiful (and nothing quite like a fall asleep in the sound of the waves breaking on the side of the building), eating was not bad, affordable price and to distribute it from the staff were absolutely beautiful!

The service was awful. The lobby was empty for twenty minutes. Despite being told I had a room reserved, I was denied when I arrived. The manager was rude and k... read more The service was awful. The lobby was empty for twenty minutes. Despite being told I had a room reserved, I was denied when I arrived. The manager was rude and kept mentioning my financial status, calling me aggressive and trying to make me leave with somebody else. Our vacation was ruined. I would not recommend this place to anyone.

The service at this restaurant is very unusual, as the reception is handled by a mobile number and a guy who decides when he can be disturbed. Our party waited... read more The service at this restaurant is very unusual, as the reception is handled by a mobile number and a guy who decides when he can be disturbed. Our party waited 40 minutes to be seated and we heard from another couple that they waited 2 and a half hours. The decor is outdated and the walls have large black holes where wallpaper is peeling off. The Wi-Fi never worked and there was no phone signal. The only redeeming quality is that the location is convenient.

The restaurant was nice and clean. The beds were comfortable, but there was no elevator. read more The restaurant was nice and clean. The beds were comfortable, but there was no elevator.

Welcome, friendly staff and good service. read more Welcome, friendly staff and good service.