Reviews

Overall Total Score
2.8 out of 5
Average | 84 reviews

What Natalie R likes about Baskin-robbins:
Great br and dd location. A lot of variety they have rum raisin, nutty coconut and pistachio almond (you don't find these at other locations), clean, quiet, parking and nice staff. View all feedback. What Vernie Hegmann doesn't like about Baskin-robbins:
The customer service at this restaurant is subpar. The manager was uncooperative and unpleasant. It was frustrating to deal with the issues regarding the sunshade, and it took a lengthy argument to get it resolved. It wasn't until recently that we finally received what was promised. If you're looking for a meal or some ice, I'd recommend going elsewhere. View all feedback.

Reviews from various websites

Restaurantji
1.0 ★ from 1 reviews
Soyoung
22.04.2024 - 01:08

My family and I took our kids out for ice cream in the evening, as we usually do. We ordered the small scoop with gummy bear toppings and asked for sprinkles, a...

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Aadil
22.04.2024 - 01:08

The customer service at this restaurant was terrible. The manager was uncooperative and difficult to deal with. They were insistent about the toppings that were...

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Ezra
22.04.2024 - 01:08

They made an error on UberEats by pricing their cookie pizza at 1.23 each. I ordered 2, but 15 minutes later they removed them from the site. I received a call...

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BonnieBlueCEO
22.04.2024 - 01:08

Took my two children here, lady behind the counter seemed incapable of smiling. I ordered a Reese's layered sundae. She made it with Reese's pieces instead of p...

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Bonnie
22.04.2024 - 01:08

Took my two children here, lady behind the counter seemed incapable of smiling. I ordered a Reese's layered sundae. She made it with Reese's pieces instead of p...

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At this restaurant, customer service appears to be a significant concern, with reports of uncooperative management and unfriendly staff overshadowing the dining experience. Visitors have encountered issues with order accuracy, particularly with dessert items that fail to resemble menu descriptions or promised features. Regular patrons expressed disappointment over reduced toppings and lack of acknowledgment for their concerns, creating a sense of dissatisfaction. Despite offering a variety of unique ice cream flavors and a pleasant atmosphere, the inconsistent service and frustrating experiences may lead many to seek dining alternatives. Improvements in staff demeanor and transparency are eagerly anticipated by loyal customers.

Menu
3.2 ★ from 8 reviews
Kyler
29.06.2022 - 07:57

The ice cream cones may be a bit stale, but the staff is really friendly and the prices are fantastic.

Vernie
29.06.2022 - 07:57

The customer service at this restaurant is subpar. The manager was uncooperative and unpleasant. It was frustrating to deal with the issues regarding the sunsha...

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Murphy
29.06.2022 - 07:57

I took my two children to this restaurant because the cashier didn't seem very friendly. I ordered a Reese's layered sundae but it was made with Reese's pieces...

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상훈
29.06.2022 - 07:57

Fast service, good ice cream, even better prices. All around great.

Kyler
29.06.2022 - 07:57

I was just there for good coffee

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