Tim Hortons - Langley
Tim Hortons
Description
A recent visit to the restaurant left patrons frustrated and disillusioned. Diners reported food that tasted off and unsatisfactory service, highlighting issues like hidden orders, incorrect items, and cold meals. Long wait times, exacerbated by inadequate staffing, further detracted from the experience. Customers expressed disappointment over the lack of apologies for mistakes and suggested management should prioritize hiring additional staff to improve efficiency. Overall, the combination of poor food quality and subpar service has led to a consensus that this restaurant may not be worth a second visit.
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Feedback
Be nice if they could get the orders right I'm not worried about rushing you through the drive-through to get the next customer maybe take a little time and make sure the orders are right
The experience was disappointing, even by Tim's usual standards. The food tasted off, reminiscent of fish, and the tea was served with half coffee mixed in. Overall, it was not a satisfying meal.
It was 9 PM, and the staff seemed disorganized. They were out of bowls and wraps, which was disappointing. I also waited 10 minutes just for a cup of steep tea.
I came to this place twice and they made me wait 15 minutes just to make an orders because no body on cashier helping costmars .. I don’t know where is the ladies hiding .. worst management i have ever ever seen
At 11pm I spent 25 minutes in line. With 3 cars ahead of me. I moved up one car.Invariably, this franchisee should be forced to sell their business. Notoriously understaffed. They somehow think the recorded message asking for patience excuses sub standard service. Tim Horton’s you must do something! This is by far one of the worst locations in the lower mainland. My work involves me being on the road regularly and this is the worst I have experienced .I understand why so many would blame the workers but they are understaffed and undertrained.Inevitably the franchor has to hold the franchisee accountable.
