Saffron - Lancaster

We had made a reservation for our table in advance, but we ended up waiting for 40 minutes before our order was taken. We had to repeatedly ask about our poppad... read more We had made a reservation for our table in advance, but we ended up waiting for 40 minutes before our order was taken. We had to repeatedly ask about our poppadoms and starters, which didn't arrive until an hour and a half later. By the time we finished our starters, two hours had passed and we decided to cancel our main meals. Despite there being plenty of front of house staff, there was a lack of communication among them and many take-away orders were being prioritized. Overall, we were extremely disappointed and upset as our evening was ruined by the poor service.

We unfortunately visited this restaurant for a birthday meal during a trip away, as it was recommended by some locals we met outside and had good reviews on ano... read more We unfortunately visited this restaurant for a birthday meal during a trip away, as it was recommended by some locals we met outside and had good reviews on another site. However, we should have heeded the warning of a table of 4 leaving as we arrived, complaining about not being served after a 30-minute wait. Although we ordered quickly, it took 90 minutes for our starters to arrive, despite being asked multiple times if we had been served yet. We weren't the only ones facing long wait times, as three other tables were experiencing the same issue. The restaurant was not busy, with no large parties, and people were heard complaining on the phone about their food orders not being fulfilled. Our starters were decent, but our mains lacked flavor and were ultimately underwhelming. It was clear that there were kitchen issues, with tables waiting a long time to be served, incorrect dishes being delivered, and some customers never receiving their meals at all before leaving. Unfortunately, the staff's attitude did not help the situation, as they were not apologetic and instead blamed the kitchen for the delays. Some staff members were even argumentative with customers, rather than attempting to resolve the issues. To make matters worse, we were not offered an apology or discount, and being British, we did not want to cause a scene by requesting one. In hindsight, we regret not speaking up, as we received much better service and value at every other establishment we visited over the weekend.

DO NOT EAT OR ORDER FOOD FROM HERE. Appalling customer service and very run of the mill food lacking in any real authenticity. Always late when delivering and s... read more DO NOT EAT OR ORDER FOOD FROM HERE. Appalling customer service and very run of the mill food lacking in any real authenticity. Always late when delivering and seemingly not bothered about this. There are far better indian takeaways and restaurants in the area. Go to them instead.

Saffron offers an authentic taste of Indian food that will definitely satisfy your hunger. They highly recommend trying their Chicken Tikka Masala, which featur... read more Saffron offers an authentic taste of Indian food that will definitely satisfy your hunger. They highly recommend trying their Chicken Tikka Masala, which features tender chicken cooked in a tasty tomato sauce that is rich and fulfilling. For a perfect combination, pair it with their fluffy and garlicy Garlic Naan to soak up all the delicious flavors. The service at Saffron is top-notch, with attentive staff who are ready to ensure you have an enjoyable dining experience. Whether you're a fan of Indian cuisine or trying it for the first time, Saffron is definitely worth a visit.

We made a reservation through Facebook and the staff were very helpful and friendly. They sent us the menus and informed us of the food on offer. The food was e... read more We made a reservation through Facebook and the staff were very helpful and friendly. They sent us the menus and informed us of the food on offer. The food was excellent, as always. They were very accommodating in helping us choose a meal for my 1-year-old son. The service was great, and we have no complaints. I would definitely recommend this restaurant.