Arby's - Lancaster

I ordered a Turkey Ranch BLT wrap today (order DT389) and received it without the turkey, so it turned into just a ranch BLT wrap for lunch. I tried calling the... read more I ordered a Turkey Ranch BLT wrap today (order DT389) and received it without the turkey, so it turned into just a ranch BLT wrap for lunch. I tried calling the store, but it went straight to voicemail. I really wish I could enjoy this wrap without any problems. Last time, they put some other dressing on it instead of ranch.

This place is fantastic! I received a 4-piece mozzarella stick instead of the 6 I ordered, and since I live out of town, I couldn't return to resolve it. I emai... read more This place is fantastic! I received a 4-piece mozzarella stick instead of the 6 I ordered, and since I live out of town, I couldn't return to resolve it. I emailed the address on the receipt, and they responded quickly. They told me to come by and get my 6-piece. I was in town today, so I went through the drive-thru, and everything went smoothly. The staff were so friendly and even brought the order out to me, so I didn't have to wait in line. You don't often find customer service like this, and I just wanted to express my appreciation.

I don't usually eat fast food, but when I'm in a rush, I like to grab something quick. I've always been curious about the "We Have the Meats" ads, so I decided... read more I don't usually eat fast food, but when I'm in a rush, I like to grab something quick. I've always been curious about the "We Have the Meats" ads, so I decided to try Arby's, especially since there aren’t many locations in Brooklyn, New York. I went with my family and was pleasantly surprised by the gyro sandwich. Not many places nail a good gyro, but Arby's did a great job—it was really tasty! That said, I think they could benefit from adding a kids' menu since Arby's seems to focus more on hearty, meat-heavy options. Overall, I left feeling satisfied with my meal.

The worst bathrooms I’ve ever encountered. The floor in both the bathroom and lobby was extremely sticky. I can’t even imagine the state of the kitchen. This pl... read more The worst bathrooms I’ve ever encountered. The floor in both the bathroom and lobby was extremely sticky. I can’t even imagine the state of the kitchen. This place should be closed down.

The woman at the counter was very friendly. The food lived up to the usual Arby's standards, which we find quite good. Service was quick, and the dining area wa... read more The woman at the counter was very friendly. The food lived up to the usual Arby's standards, which we find quite good. Service was quick, and the dining area was tidy.