Marriott - Reviews

Pure bliss the entire time. The staff were amazing, personable, and took the time to learn the preferences of their guests. As a former customer services person... read more Pure bliss the entire time. The staff were amazing, personable, and took the time to learn the preferences of their guests. As a former customer services person, I sincerely appreciate it when guest service individuals apply a high level of attention to detail, such as how one likes their coffee or what guests enjoy to drink in the evening. Furthermore, the location is ideal and a mile or less from every major attraction. We will be back.

Good location for business and holiday trip in London area. Very easy to access most place. The room was excellent. Most staffs were nice and helpful read more Good location for business and holiday trip in London area. Very easy to access most place. The room was excellent. Most staffs were nice and helpful

Just magnificent, have never seen such good service at a hotel before. read more Just magnificent, have never seen such good service at a hotel before.

My family and I went to London to celebrate the New Year. I stayed at the London Marriott County Hall 9 years ago for New Year's Eve and wanted to recreate the... read more My family and I went to London to celebrate the New Year. I stayed at the London Marriott County Hall 9 years ago for New Year's Eve and wanted to recreate the experience with my grandson. The hotel is in an ideal location, allowing easy access to the subway and other great attractions such as Big Ben, London Eye and Westminster. The hotel itself is charming and embodies all of the tradition that makes London so special. It is truly unique. The rooms offer amazing views of the river, Big Ben, the Eye and Westminster. Rooms are upscale, immaculately clean with high quality linens and a fabulous shower. The food and drink are also amazing. While amenities are important, it is the staff that sets this Marriott apart from many other locations. From the minute you walk in the door, you are greeted as an old friend. Everyone is extremely engaging and friendly, always willing to help. During my stay, I was able to add an extra day to my reservation which could have been hugely challenging. Most importantly, the staff went out of their way to provide us tickets to the New Year's Eve celebration on the bridge. This was to be the highlight of our trip and due to some confusion, my family and I found ourselves without tickets. After speaking with the staff, we were blessed with tickets (Thank you Harsha Gopal and the Front Desk Team). I was and am overwhelmed with gratitude as my grandson, son and daughter-in-law were able to experience this once in a lifetime event which was the original intent of our trip. While the tickets were, in my mind, the most amazing gift, Harsha gave my grandson a gift bag full of wonderful things for him to remember his first trip abroad and to London. Again, I was so overwhelmed with emotion for him and my family. I cannot thank the staff enough for their kindness and generosity. I am forever grateful.

Rude stuff, especially front of house and car park attendant. read more Rude stuff, especially front of house and car park attendant.

I ordered a cheeseburger cooked to medium doneness, but instead received a list of issues. I mentioned to the server that at an independent restaurant I could g... read more I ordered a cheeseburger cooked to medium doneness, but instead received a list of issues. I mentioned to the server that at an independent restaurant I could get a medium burger, which seemed to upset him. I ended up ordering the fish and chips, which was just okay. As I continued on to Surrey, I decided to send a few pictures of cheeseburgers to the uninformed server. My request was never denied.

Nice service and the meat is outstanding. I want there with my daughter and we had a good moment. Better to book in advance to avoid disappointment as the resta... read more Nice service and the meat is outstanding. I want there with my daughter and we had a good moment. Better to book in advance to avoid disappointment as the restaurant is famous and close to the London Eye. After 8pm is a quite and lovely place with a river view. Enjoy !

Awful, pork crackling out of a bag! FFS, If you don't have the real thing just say you dont have it. Do not serve puffed scratchings out of a bag.! It gets one... read more Awful, pork crackling out of a bag! FFS, If you don't have the real thing just say you dont have it. Do not serve puffed scratchings out of a bag.! It gets one star because you can't give a minus and I felt sorry for the staff having to deliver food 20 mins after the rest of the party had theirs. For a large hotel chain it was very poor.

The Marriott was our first stay on the UK 3 nights. The staff was very attentive, professional yet personal to all guest. The room itself was slightly larger th... read more The Marriott was our first stay on the UK 3 nights. The staff was very attentive, professional yet personal to all guest. The room itself was slightly larger than normal, contemporary setting in a historic building!

We had been putting off dining at this restaurant due to various events, but finally made it on the last Saturday when the offer for a three-course meal with dr... read more We had been putting off dining at this restaurant due to various events, but finally made it on the last Saturday when the offer for a three-course meal with drinks for £30 per person was still valid. This was a fantastic deal, and although I am not a big eater or drinker, I must say the staff here deserves top marks. The atmosphere is made romantic with lovely table settings, and the large room is divided by small bookcases to provide some privacy, with a smaller room at the end for more intimate dining. We were seated near the window and had a beautiful view of the sunset over the Thames and Big Ben. Special thanks to the friendly and efficient staff, particularly the young girls from France and Spain. Despite the assumption that diners stay for a long time, our dinner lasted over two hours, much longer than expected. We ordered the mussels, chicken, fish, winter berry cake (which I did not enjoy), and a trio of chocolates. Our alcoholic drinks were quickly swapped for non-alcoholic cocktails, which we both liked. When there was a minor issue with my chicken, the staff were quick to rectify it with more cocktails. This hands-on approach from the staff was impressive and greatly appreciated. Overall, we were touched by the excellent service and will likely return in the future. Romantic ambiance, great staff, and a good offer - what more could you ask for?