Dunkin' - Laconia

It's dunkins. The new design is cold and not inviting. The coffee is very tasty, and I prefer it over Starbucks. But you pay Starbucks prices but get an atmosph... read more It's dunkins. The new design is cold and not inviting. The coffee is very tasty, and I prefer it over Starbucks. But you pay Starbucks prices but get an atmosphere that is not inviting.I would be more accepting of the higher coffee prices if the atmosphere was more inviting. But I pretty much only get dunkins when on the go as a treat. Plus, the new rewards program is not as good as it used to be.As far as chain coffee shops go, I prefer the flavor of a dunkins coffee over the others.

Always a consistently delicious experience when you visit a locally staffed Dunk.Clean rest room also a plus. read more Always a consistently delicious experience when you visit a locally staffed Dunk.Clean rest room also a plus.

Absolutely, horrible customer service skills. When they put my donuts in the bag they were maple, frosted donuts. They were put in there. Upside down was nothin... read more Absolutely, horrible customer service skills. When they put my donuts in the bag they were maple, frosted donuts. They were put in there. Upside down was nothing in between the donuts in the bag so when I got to my destinations, all of my maple frosting was all at the bottom of my bag stuck to it, and I had to peel my donuts off of it and there is nothing left. Of the frosting so I came back to the store to try to make it right and there’s donuts that they replace them with literally had a speckle of frosting on it like I would not pay for a donut that looked like that in 100 years or ever for that fact And I tried to explain to them that I worked at a Dunkin’ Donuts when I was 15 or 16 years old which I am now 41 and when I had to serve donuts, we put layers of wax paper or whatever in between the donuts and packaged them appropriately so that they stood straight and didn’t tumble all over the place And they proceeded to argue with me over that that it is now a health concern to try to make your food more presentable and have it survive the trip from the store to the vehicle. Anyways I could keep going all day about how rude they were, and how unacceptable to another point of view or How things were done when I was doing it that I just turned around and had to leave and the manager was very impressionable and with a very sneer voice said goodbye have a nice day and didn’t let me get my point across so anyways I would highly recommend not to visit this place or waste your money here unless you want your order messed up and do you want to pay for stuff that is not what you expect to get do you know with the prices that they now have an all of their items you expect to have a decent product when you receive it but that is definitely not the case at this facility so do not come here. And I will make sure to tell everyone about my experience here and not to visit this place. I thought the Bill Nab Mall facility was the worst. This one now takes its place. I didn’t think that would be possible. I would give it zero stars or even negative if it was an option but I can’t so that’s why I give it one star across-the-board

Needs to start actively listening to the customers. My order most times is usually messed up unless managers have been the ones putting them read more Needs to start actively listening to the customers. My order most times is usually messed up unless managers have been the ones putting them

The store was not clean, and the service was unfriendly. I had to explain twice how to make a regular French vanilla iced coffee. Also, the parking lot is terri... read more The store was not clean, and the service was unfriendly. I had to explain twice how to make a regular French vanilla iced coffee. Also, the parking lot is terrible.