Sushi Express - Köln

The two stars are for the fact that the sushi itself is quite good. Unfortunately, the customer service on the phone and the drivers aren't as friendly and appr... read more The two stars are for the fact that the sushi itself is quite good. Unfortunately, the customer service on the phone and the drivers aren't as friendly and approachable as one would expect. However, the biggest drawback is that people are smoking in the delivery van. The bag and the packaging materials inside reek of cigarette smoke. This is absolutely unacceptable, hence only 2 stars.

I ordered over 200 sushi pieces every day at the IDS trade fair. They were always on time, and the sushi was delicious and fresh. I will continue ordering from... read more I ordered over 200 sushi pieces every day at the IDS trade fair. They were always on time, and the sushi was delicious and fresh. I will continue ordering from them.

The sushi is comparatively more expensive than most other sushi delivery services. Generally, that's okay because the quality is good. However, the quality has... read more The sushi is comparatively more expensive than most other sushi delivery services. Generally, that's okay because the quality is good. However, the quality has unfortunately declined somewhat over the last six months (I've been ordering there monthly for almost ten years). Even the sushi boxes aren't as high quality anymore. The wait time is usually between one and two and a half hours. That's okay if you know in advance. Unfortunately, they've also started packing fewer and fewer soy sauce sachets in the boxes, so there's no longer enough soy sauce for all the sushi. I mentioned it to the company during my last order, saying it's annoying when you order sushi for €60 and only get two small sachets of soy sauce for 24 maki. The employee simply said that the soy sauce was sufficient and that you could otherwise order more for 50 cents per ten milliliters. With prices this high, you shouldn't skimp on the soy sauce, so after ten years, we'll unfortunately have to look for another sushi supplier. What a pity.

Very good quality, freshly prepared. This is the best sushi I've ever eaten. read more Very good quality, freshly prepared. This is the best sushi I've ever eaten.

The two stars are because the sushi is quite good. Unfortunately, the customer service on the phone and the drivers aren't quite as friendly and approachable as... read more The two stars are because the sushi is quite good. Unfortunately, the customer service on the phone and the drivers aren't quite as friendly and approachable as one would expect. The biggest deduction, however, is that people smoke in the delivery truck that delivers the sushi. The bag and the packaging materials inside smell of cigarette smoke. This is absolutely intolerable, and therefore only 2 stars.