TWH Social - Kitchener

Wings was raw and ****, the ribs were fat, and the service was terrible. read more Wings was raw and ****, the ribs were fat, and the service was terrible.

We were three adults with two (well dressed and well behaved) children at 5 p.m. on a Sunday. The restaurant was half empty and the rude hostess pushed us to a... read more We were three adults with two (well dressed and well behaved) children at 5 p.m. on a Sunday. The restaurant was half empty and the rude hostess pushed us to a high bar table between a gas station and the kitchen door. According to someone other than the hostess, they were taken to a normal table. The staff was either overwhelmed or just terribly trained. The service took forever, the orders were wrong, and the music was unnecessarily loud. BBQ brisket tasted like it had been hit with a mallet and soaked in liquid smoke. The only good thing I can say about this place is that the onion rings were amazing.

The ribs weren't done enough in our opinion. We haven't fallen away from the bone quality. The taste is good, just not cooked the way I like it. read more The ribs weren't done enough in our opinion. We haven't fallen away from the bone quality. The taste is good, just not cooked the way I like it.

This is a great restaurant to attend for a birthday. Our server was very nice and everyone working made us feel so welcome! The food was phenomenal! And we had... read more This is a great restaurant to attend for a birthday. Our server was very nice and everyone working made us feel so welcome! The food was phenomenal! And we had an overall great experience

The manager, Sahil, had no customer service experience. We got there at 6 pm and got served at 7 pm. our show was at 8 pm. Normally, a manager would apologize a... read more The manager, Sahil, had no customer service experience. We got there at 6 pm and got served at 7 pm. our show was at 8 pm. Normally, a manager would apologize and bring the patrons bread or something to hold them over until the meal arrived. We asked for bread but he asked if fries would be okay. We ask for bread which never came. The salmon was delicious. Recommend that they watch for shows at the Center in the Square and prepare accordingly to be properly staffed.