Tim Hortons - Kitchener
Tim Hortons
Description
At Tim Hortons, patrons express a mix of satisfaction and disappointment. While some customers appreciate the attentive service and the manager's exceptional handling of orders, others report issues with food quality, such as cold coffee and missing ingredients. The drive-thru receives favorable mentions for its efficiency, though isolated order mix-ups occur. However, employees share frustrations about workplace culture, citing a lack of support from seniors. Despite uneven experiences, cleanliness and adherence to health protocols are commendably noted, highlighting a commitment to guest safety during COVID-19. Overall, this location shows promise but requires improvements to fulfill customer expectations consistently.
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Feedback
This is the only Tim Hortons in the city that has consistently gotten my order right. However, today was a different story. Fortunately, the manager, Leigh Anne, was exceptional! She promptly remade my Farmer Bacon Wrap without hesitation and even offered extra bacon since there was a delay with the hashbrowns. She ensured there was no Chipotle sauce on my wrap and provided the extra mayo I requested. To top it off, she gave me a free donut to make up for the mistake. I HIGHLY RECOMMEND THIS LOCATION!
The drive-thru experience was convenient and easy to navigate, and the staff were friendly. There was a minor mix-up with my order, but they promptly resolved it before I left the drive-thru.
On a rainy midnight, I had a craving for a good cup of coffee. Miss Mehak truly enhanced my coffee experience. Thank you for your wonderful hospitality!
The staff is nice and the tables are clean. They are keeping extra care in these COVID times by using various health and safety tools like recording dine in customer info and providing table placards for customers to know clean tables.
