Tim Hortons - Kitchener

Coffee, Coffee & Tea, Cheese

Tim Hortons

Tim Hortons
2.4 / 5 (229 reviews)

Description

Despite its beloved menu, one Tim Hortons location has faced mounting criticisms regarding customer service and order efficiency. Patrons have reported impolite staff, extended wait times, and inadequate food handling practices, leading to frustrations that drive customers to seek alternatives. The atmosphere often feels chaotic, with employees struggling under pressure. However, there remains a glimmer of positivity, as some staff members have been noted for their cleanliness and dedication. While the food continues to satisfy, the overall experience is marred by inconsistent service, leaving regulars longing for a return to the standards they once cherished.

Last update: 17.01.2026 from: Abhishek

Feedback

★ 2.4 / 5 from 229 reviews
ashley-fitzgerald
10.07.2024

Do not go to this restaurant!! I ordered a bagel with cream cheese and there was hardly any cream cheese on it, it was awful. It was so dry and disgusting that I had to throw it away. I used to order from here frequently but I will not be returning!!!

traveler-waterloo-1
10.07.2024

The staff at this restaurant lacks manners and respect. I was served by a very tall guy who hardly spoke at all.

osbel-espinosa
10.07.2024

The staff at this restaurant seem to be constantly distracted, resulting in them getting my order wrong on two separate occasions.

abhishek-pathania-3
10.07.2024

Team Member Ravi was very rude and disrespectful to me. He refused to change my french vanilla as its taste was not good because it was diluted. He unnecessarily argued with me rather than changing my order.

philip-hewitson
10.07.2024

Parking: More than ample parking close by

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