Tim Hortons - Kitchener
Tim Hortons
Description
Despite its beloved menu, one Tim Hortons location has faced mounting criticisms regarding customer service and order efficiency. Patrons have reported impolite staff, extended wait times, and inadequate food handling practices, leading to frustrations that drive customers to seek alternatives. The atmosphere often feels chaotic, with employees struggling under pressure. However, there remains a glimmer of positivity, as some staff members have been noted for their cleanliness and dedication. While the food continues to satisfy, the overall experience is marred by inconsistent service, leaving regulars longing for a return to the standards they once cherished.
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Do not go to this restaurant!! I ordered a bagel with cream cheese and there was hardly any cream cheese on it, it was awful. It was so dry and disgusting that I had to throw it away. I used to order from here frequently but I will not be returning!!!
The staff at this restaurant lacks manners and respect. I was served by a very tall guy who hardly spoke at all.
The staff at this restaurant seem to be constantly distracted, resulting in them getting my order wrong on two separate occasions.
Team Member Ravi was very rude and disrespectful to me. He refused to change my french vanilla as its taste was not good because it was diluted. He unnecessarily argued with me rather than changing my order.
Parking: More than ample parking close by
Menu
More information
QR-Code for the menu
